Shawn OConnor
Philadelphia,NY
Summary
Goal-oriented [Job Title] effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering [Number]-year background generating new business by selling various insurance plans. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
New York Life Insurance Co
Syracuse, NY
02.2024 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Unemployed
Disability
Philadelphia, NY
01.2022 - 02.2024
- my vision got bad so i was on disability do to vision .
- I was able to get surgery to correct the problem
Auto Technician
Denners garage inc
Calcium, NY
01.2021 - 05.2022
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Diagnosed electrical issues using specialized diagnostic equipment.
- Replaced defective parts such as spark plugs, air filters, fuel injectors, and alternators.
- Inspected and tested vehicle systems to ensure proper operation.
- Repaired or replaced worn belts, hoses, brakes, radiators, starters, and other components as needed.
Customer Service Representative
Convergys
Watertown, NY
02.2017 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Diploma - Diesel Mechanics
University of Northwestern Ohio
Lima, OHSkills
- Lead Development
- Leads Prospecting
- Policy Renewals
- Client Relations
- Customer Service
- Customer follow-up
- Life Insurance
Certification
- New York life insurance and health and accident license
Timeline
Insurance Agent
New York Life Insurance Co
02.2024 - Current
Unemployed
Disability
01.2022 - 02.2024
Auto Technician
Denners garage inc
01.2021 - 05.2022
Customer Service Representative
Convergys
02.2017 - 06.2019
Diploma - Diesel Mechanics
University of Northwestern Ohio
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