Shawn Proudlock
Operations Manager
Saint Michael,MN
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Front End Sales
Drywall Supply
Saint Michael, MN
01.2021 - Current
- Facilitated team meetings to reinforce goals and objectives and set clear expectations about policies and procedures as needed by management.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Develop procedures to help assist with inventory control.
- Managed day-to-day project logistics
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Assistant Manager
Menards
Brooklyn Park, MN
12.2019 - 01.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help department achieve overall goals.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Senior Audit Manager
Iqor
Plymouth, MN
12.2015 - 08.2019
- Conducted strategic and technical reviews to verify compliance with quality control standards.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development.
- Facilitated internal audits and prepared detailed reports on compliance calls.
- Reported any findings of violations within audits and communicate appropriately.
Field Manager
Applied Thermal Technology Of Minnesota
Plymouth, MN
01.2005 - 06.2019
- Developed and implemented processes and strategies to achieve operational goals.
- Collaborated with multiple departments to meet operational deadlines.
- Performed quality control inspections on phases of field operations.
- Managed team of 5highly skilled technicians, meeting occupational health and safety requirements.
- Conducting employee training and performance evaluations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues
General Manager
Sportsman Liquor
Duluth, MN
01.1996 - 04.2011
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Managed budget implementations, employee evaluations and contract details.
- Consistently achieved 15% year-over-year sales growth using innovative pricing and promotional strategies.
Education
Bachelor of Arts - Organizational Management
Ashford University
Clinton, IA 09.2010 - 05.2013
Bachelor of Arts - Management
University of Minnesota - Duluth
Duluth, MN 09.1995 - 05.1997
Skills
Product and service sales
Solution selling
Relationship building
Direct sales
Time management
Staff Management
Operations
Goals and performance
Vendor management
Positive and upbeat
Order management
Sales processes
Coaching and mentoring
Business development and planning
Timeline
Front End Sales
Drywall Supply
01.2021 - Current
Assistant Manager
Menards
12.2019 - 01.2021
Senior Audit Manager
Iqor
12.2015 - 08.2019
Bachelor of Arts - Organizational Management
Ashford University
09.2010 - 05.2013
Field Manager
Applied Thermal Technology Of Minnesota
01.2005 - 06.2019
General Manager
Sportsman Liquor
01.1996 - 04.2011
Bachelor of Arts - Management
University of Minnesota - Duluth
09.1995 - 05.1997