Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Rhodes

Plainsboro,NJ

Summary

Driven Customer Service Supervisor offers 10 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Overview

11
11
years of professional experience

Work History

Customer Service Supervisor

Verizon Wireless
Lithia, FL
04.2022 - 12.2023
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Answered phone calls and responded to questions and concerns.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

Footwear Team Lead

Dicks Sporing Goods
Brandon, FL
12.2012 - 03.2021
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Utilized pre-determined corporate plans to merchandise new products.
  • Provided guidance on best practices for merchandising displays of footwear products.
  • Responsible for providing leadership and direction to the Footwear team members, ensuring that customer service standards are met.
  • Lead daily huddle meetings with the Footwear team to ensure tasks were completed in a timely manner.

Education

Bachelor of Science - Sociology

Wesley College
Dover, DE
12-2006

Skills

  • Team Building and Leadership
  • Complaint Resolution
  • Policy Enforcement
  • Call Center Operations
  • Problem-Solving
  • Goal Attainment

Timeline

Customer Service Supervisor

Verizon Wireless
04.2022 - 12.2023

Footwear Team Lead

Dicks Sporing Goods
12.2012 - 03.2021

Bachelor of Science - Sociology

Wesley College

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Shawn Rhodes