SHAWN ROBINSON
Pittsboro,NC
Summary
Results driven, customer focused leader with 20+ years store management experience. Proven ability of maintaining profitable retail operations, implementing promotion strategies and effectivity gaining employee buy-in.
Overview
23
23
years of professional experience
1
1
Certification
Work History
STORE CO-MANAGER
LOWES FOOD
01.2022 - 01.2025
- COLLABORATE WITH STORE MANAGER TO SUCCESSFULLY SUPERVISE AND ENSURE THAT LOWES FOODS GUEST SERVICE, MERCHANDISING PROGRAMS, AND DEPARTMENTAL OPERATION IS MAINTAINED IN THE GROCERY DEPARTMENT. ACHIEVE BUDGETED SALES, WAGE PERCENT, AND PROFITS FOR THE GROCERY DEPARTMENT THROUGH EFFECTIVE MANAGEMENT OF INVENTORY LEVELS, MAINTENANCE OF BACKROOM, CONTROL OF SHRINKAGE AND PROPER PRICING AND SCAN AUDITS. OPERATE THE DEPARTMENT ACCORDING TO MERCHANDISING AND OPERATIONAL GUIDELINES AND PROGRAMS. PROVIDE EFFECTIVE GUIDANCE, ORIENTATION, TRAINING, AND FEEDBACK TO ASSOCIATE HOSTS TO ACHIEVE OUTSTANDING CUSTOMER SERVICE LEVELS AND PERFORMANCE STANDARDS. RESPONSIBLE FOR 101 EMPLOYEES WITH $425K WEEKLY REVENUE IN SALES.
ASSISTANT MANAGER OF SALES
TRACTOR SUPPLY
01.2021 - 01.2022
- ACCOUNTABLE FOR MANAGING ALL OPERATIONAL AND TEAM MEMBER ASPECTS OF A SPECIALTY RETAIL FARM AND RANCH STORE. PRIMARY DUTIES INCLUDED DRIVING SALES AND PROFIT, BUILDING THE TEAM, BUILDING CUSTOMER LOYALTY, AND LEADING EXECUTION OF COMPANY STANDARDS. RESPONSIBLE FOR PROMOTING A SAFE AND PRODUCTIVE WORK ENVIRONMENT FOR ALL TEAM MEMBERS, CUSTOMERS, AND VENDORS, AS WELL AS TRAINING TEAM MEMBERS ON THE APPROPRIATE APPLICATION OF POLICIES AND PROCEDURES. RESPONSIBLE FOR 20 EMPLOYEES WITH $125K WEEKLY REVENUE IN SALES.
ASSISTANT SALES MANAGER
BIG LOT
01.2019 - 01.2021
- Responsible for all customer service, cashiering, and recovery-related functions of store. Lead the operational standards within the store including associate recognition programs and customer loyalty rewards. Worked collaboratively with store leadership to drive overall store performance.
ASSISTANT STORE MANAGER
HABOR FREIGHT
01.2017 - 01.2019
- Managed team of high performing logistics associates. Directed activities related to truck receiving, material transport and delivery. Accountable for store merchandising, replenishments, and planograms. Led employee engagement with customer service goals and implemented “Step Pay Program” to reward and recognize favorable employee behaviors.
STORE MANAGER
CVS PHARMACY
01.2011 - 01.2017
- Total leadership and strategic operation of a CVS/pharmacy store including overall store management, direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations, and initiatives. Ownership for the successful execution of all day-to-day merchandising, operations, and service management tasks. Responsible for the overall success of store location and the associates on team.
MANAGER OF TIRE SALES
FIRESTONE COMPLETE AUTO CARE
01.2009 - 01.2011
- Collaborated with store manager to maximize sales promotions with existing and new account prospects. Provided outstanding customer service with tire and car repair clients. Responsible for daily banking activities.
STORE MANAGER
WALGREENS
01.2002 - 01.2009
- Managed the total operations of Walgreen store. Responsible for improving store sales, profitability and image through proper merchandising, protection of store assets, selection, training, and development of team members, and overall delivering a distinctive and delightful customer experience.
Education
B.A. - BUSINESS ADMINISTRATION DEGREE
CENTRAL METHODIST UNIVERSITY
FAYETTE, MOSkills
- TECHNICAL – MS Outlook, MS Excel, MS PowerPoint, Windows, POS systems
- BUSINESS – Teamwork, Adaptability, Inventory Control, In-store Promotions, Coaching, Merchandising, Problem-solving
Certification
National registry of food safety professionals
Timeline
STORE CO-MANAGER
LOWES FOOD
01.2022 - 01.2025
ASSISTANT MANAGER OF SALES
TRACTOR SUPPLY
01.2021 - 01.2022
ASSISTANT SALES MANAGER
BIG LOT
01.2019 - 01.2021
ASSISTANT STORE MANAGER
HABOR FREIGHT
01.2017 - 01.2019
STORE MANAGER
CVS PHARMACY
01.2011 - 01.2017
MANAGER OF TIRE SALES
FIRESTONE COMPLETE AUTO CARE
01.2009 - 01.2011
STORE MANAGER
WALGREENS
01.2002 - 01.2009
B.A. - BUSINESS ADMINISTRATION DEGREE
CENTRAL METHODIST UNIVERSITY