Shawn Rogers
Murfreesboro,TN
Summary
Results-driven Manager skilled in leading high-performing teams to exceed organizational goals. Expertise in performance management, team development, and strategic planning, fostering accountability and recognition. Focused on empowering staff to enhance customer interactions and address service challenges, while promoting continuous improvement and collaboration to inspire innovation and growth.
Overview
27
27
years of professional experience
Work History
Member Service Team Leader
GovX
La Vergne, TN
01.2026 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Provided exceptional customer support by effectively addressing inquiries and resolving issues promptly.
- Ensured prompt service to enhance customer experience and satisfaction., addressing member needs efficiently to enhance overall service experience.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Addressed customer complaints to ensure satisfaction and maintain service quality. with prompt, courteous service, ensuring member satisfaction and loyalty.
- Verified customer identification and documentation for compliant transactions.
Lead Barista
Crossmark
Nashville, TN
10.2024 - 01.2026
- Prepared fresh juices to order, contributing to higher customer satisfaction.
- Streamlined inventory management to maintain efficient operations.
- Maintained safety standards while operating juicing and blending machinery.
- Upheld health regulations by regularly sanitizing all work areas.
- Conducted quality inspections on fruits prior to preparation.
- Trained new members to improve team performance and service quality.
Event Manager
Advantage Solutions
Nashville, TN
12.2023 - 10.2024
- Coordinated all aspects of demo event, managing setup and takedown to ensure successful execution.
- Resolved event issues promptly, ensuring seamless operations and participant satisfaction.
- Monitored project progress, identified challenges, and provided strategic solutions to enhance project outcomes.
- Directed employees to ensure compliance with service standards and company procedures.
- Ensured full compliance with company policies during all project-related activities.
- Maintained precise records of project activities within database systems for accuracy.
Payment Services Representative
Insight Global
Goodlettsville, TN
12.2022 - 12.2023
- Addressed payment disputes efficiently, maintaining strong customer relationships.
- Processed customer refunds promptly, enhancing overall satisfaction.
- Resolved payment discrepancies, maintaining accuracy in financial records.
- Balanced overages and shortages in credit and debit transactions, ensuring financial integrity.
- Updated credit and debit issues for 2,400 stores, upholding regulatory compliance.
- Provided detailed account information in response to customer inquiries.
Lead Administrative Assistant
Goggin Warehousing
Nashville, TN
12.2018 - 12.2022
- Streamlined administrative support for senior management, improving operational efficiency.
- Facilitated order preparation processes for warehouse personnel, enhancing workflow.
- Managed office supply orders and coordinated logistics for freight shipments.
- Coordinated paperwork for Federal Express shipments, ensuring timely order delivery.
- Generated bills of lading to ensure accurate shipment documentation for orders.
- Facilitated order preparation processes for warehouse personnel and improved workflow.
Customer Service Manager
Walmart Supercenter
Nashville, TN
08.2009 - 12.2018
- Developed policy guidelines that empowered employees to effectively navigate complex issues.
- Took responsibility for customer issues, ensuring thorough follow-through to resolution.
- Managed daily operations for 50-store teams, overseeing 200 total employees.
- Assessed employee performance to pinpoint training needs and foster operational efficiency.
- Analyzed recurring operational challenges to drive improvements in business outcomes.
- Managed customer issues with dedicated follow-through, ensuring complete resolution.
Customer Service Manager
Sam's Club
Nashville, TN
04.1999 - 08.2009
- Supervised and coordinated activities to enhance employee performance and drive team engagement.
- Monitored adherence to company policies to support marketing team in achieving objectives.
- Prioritized customer loyalty by effectively addressing and resolving complaints.
- Enhanced employee performance through effective supervision and coordination of activities.
- Managed team productivity, ensuring workflow met quality service standards.
- Managed team productivity to ensure workflow consistently met quality service standards.
Education
High School Diploma -
James Madison
Norcross, GADiploma - Retail Management
Ashworth College
Norcross, GASkills
- Customer service
- Customer support
- Team development
- Team collaboration, Data Management (10 years)
- Organizational skills
- Document Management (8 years), Administrative Assistant 6 years, Receptionist, Transaction Processing
- Filing (8 years)
- Administrative Assistant (6 years)
- Receptionist
- Accounts Payable
- Administrative support
- Market strategy
- Client engagement
- Product Marketing
- Team development
- Service Presentation
- Relationship building
- Financial transactions
Education and Training
other,other
Timeline
Member Service Team Leader
GovX
01.2026 - Current
Lead Barista
Crossmark
10.2024 - 01.2026
Event Manager
Advantage Solutions
12.2023 - 10.2024
Payment Services Representative
Insight Global
12.2022 - 12.2023
Lead Administrative Assistant
Goggin Warehousing
12.2018 - 12.2022
Customer Service Manager
Walmart Supercenter
08.2009 - 12.2018
Customer Service Manager
Sam's Club
04.1999 - 08.2009
High School Diploma -
James Madison
Diploma - Retail Management
Ashworth College