Shawn Sanchez
Gilbert,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Project Manager position. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Real Estate Specialist
State 48 Development Consulting
07.2022 - 01.2024
- Oversaw end-to-end process of acquiring and developing over 15 new wireless communication facilities
- Completed lease agreements and client documentation
- Managed budgets related to real estate acquisitions and ensured cost efficiency
- Corresponded with local and state municipalities for zoning and permitting
- Coordinated with internal and external engineering teams per project.
Customer Experience Expert
GovX
11.2021 - 06.2022
- Provided accurate, friendly, and efficient customer service over phone, email, and chat to over 30 customers per day
- Built meaningful relationships with GovX customers, helped with their challenges, problem solving, and create lasting customer relationships increasing repeat customer rate
- Monitored & followed trends related to brands, summarize key points, understood materiality of issues, and resolved issues.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
Front-end Cashier Assistant
Costco Wholesale
06.2019 - 06.2021
- Greeted over 500 members daily, helped members load order onto conveyor belt, determined member’s packing preferences, answers questions, relates information on special promotions, thanked members and provided prompt and courteous member service.
- Packed member orders into boxes and loads to separate cart or flatbed. Checked packaging for tampering. Followed all safety and security procedures.
- Maintained cleanliness of register area and general front end area. Cleaned spills and trip hazards immediately.
- Performed related tasks such as set up and closing duties for department such as, returning products, collecting paperwork, stocking registers and cleaning area.
Business Office Student Position
University of Arizona Department of Animal Care
08.2018 - 09.2019
- Activated & deactivated over 200 animal cage cards per day
- Received cage cards from multiple facilities in Tucson and Phoenix
- Utilized e-Sirius business office software to input barcodes into system
- Filed cage cards by dates to maintain organization and discarded any that expired.
Level 5 Associate
IN-N-OUT BURGER
04.2014 - 06.2019
- Prepared food and beverages in multiple positions
- Communicated on high level, that allowed for quality product in timely fashion
- Worked efficiently in productive team to achieve store goals
- Provided best possible customer service to every customer.
- Greeted customers promptly and took orders to keep flow of traffic moving
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
Education
Bachelor of Science - Business Management
The University of Arizona
Tucson, Arizona05.2021
Associate in Science - Business Administration
Riverside City College
Riverside, California05.2018
Skills
- Proficient in Microsoft Office 365
- Critical thinking and problem-solving
- Interpersonal skills
- Email marketing
- Teamwork
- Organizational proficiency
- Written communication
- Digital technology proficiency
- Honesty and integrity
- Project management
- Land Development
Timeline
Real Estate Specialist
State 48 Development Consulting
07.2022 - 01.2024
Customer Experience Expert
GovX
11.2021 - 06.2022
Front-end Cashier Assistant
Costco Wholesale
06.2019 - 06.2021
Business Office Student Position
University of Arizona Department of Animal Care
08.2018 - 09.2019
Level 5 Associate
IN-N-OUT BURGER
04.2014 - 06.2019
Bachelor of Science - Business Management
The University of Arizona
Associate in Science - Business Administration
Riverside City College
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