Shawn Schlotterbeck
Humboldt,KS
Summary
Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with 20+years background building productive and cohesive sales and service teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parts Specialist
Prairie Land John Deere
Iola, KS
08.2020 - Current
- Issued parts to technicians/customers to complete repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from delivery trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for accurate product needs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Increased store revenue by cross-selling products and upselling parts, services, and sales to customers.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts, and replacing with new parts.
- Trained and mentored junior employees on regulations, best practices, performance and safety strategies.
- Adhered to company guidelines for performance and compliance.
- Maintained understanding of common problems and methods for repair.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provide the accurate part/s for our customers.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
O'Reilly Auto Parts
Iola, KS
04.2014 - 07.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Used company developed team/staff incentive programs to motivate employees.
- Trained new employees on proper protocols and excellent customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and auto shops to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers to increase profit.
Education
Ag Transfer
Allen County Community College
Iola, KSAssociates In Applied Science - John Deere Ag Tech.
Garden City Community College
Garden City, KS05.1997
Skills
- Parts Recommendation
- Market Trend Analysis
- Professional Relationships
- Operational Improvements
- Company Guidelines
- Critical Thinking
- Staff Training
- Complex Problem-Solving
- Creative Solutions
- Forklift Operation
Accomplishments
- Improved annual sales by 15%.
Certification
- Imaca , mobile air conditioning certification- lifetime certification
- Commercial Drivers License -2026
- Forklift certification Prairie Land
- John Deere certified technician
- Certified parts professional O'Reilly auto parts
Timeline
Parts Specialist
Prairie Land John Deere
08.2020 - Current
Store Manager
O'Reilly Auto Parts
04.2014 - 07.2020
Ag Transfer
Allen County Community College
Associates In Applied Science - John Deere Ag Tech.
Garden City Community College