SHAWN SESSIONS
San Antonio,TX
Summary
Accomplished, multifaceted leader and a committed US Navy Veteran professional with an active Secret Security Clearance. Over 5 years of strong foundation in threat detection and security operations in addition to asset tracking and communication systems, requisitions management, compliance risk management, and more. Diplomatic and tactful with a robust combination of leadership, interpersonal, and technical acumen. Client- and results-oriented with a knack for conducting in-depth research and analysis to improve processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Jr System Administrator
Department Of Health Agency
01.2023 - Current
- Supported the DHA helpdesk with over 9.6 million customers to maintain optimum functionality and availability of their computers, via troubleshooting and repair, installing software, and teaching clients about their machines to prevent user errors.
- Provided technical support for all personnel user accounts within the DoD Active Directory and Group Policy.
- Utilized Active Directory to administer user accounts, add/remove workstations and perform account unlocks.
- Triaged calls by identifying, classifying, and prioritizing incidents and request.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tracked & documented work performed to allow accurate reporting of all Service Desk activities through Service Now.
- Installed, configured, and maintained personal computers, networks, workstations, file servers, networks, applications and other related equipment, devices, and systems. Installed and upgraded software applications
- Managed troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Maintained host security, file permissions, backup and disaster recovery, file system integrity, and added and deleted users. Provided technical support for 500+ Microsoft Office Outlook accounts.
- Configured Trust Center security settings in Outlook, to enable users to send out encrypted emails.
- Configured and Added domains to Chrome. Installed S/MIME. Verified user is able to open encrypted emails via web browser.
Computer User Support Specialist
ACI Learning
07.2022 - 09.2022
- Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues
- Ensured physical security & common attacks while securing the wired and wireless local network
- Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts
Track Data Link Coordinator
United States Navy
03.2018 - 09.2019
- Planned and executed the operation of various multi-tactical data link architectures and C5l equipment on board multiple AEGIS/SSDS ships and shore units, while serving as a Track Data Link Coordinator
- Directed tactical integration of joint inter-service link operations, controls communications, overall track processing, sensor information correlation, and link integration within theater of operations
- Acted as primary contact for computer hardware and software problems and network emergencies, while serving simultaneously as a Terminal Area Security Officer during this time frame, which involved the creation of accounts and workstations across 7 departments to support the CANES upgrade
- Ensured the creation, modification, deactivation, and maintenance of over 302 Classified DoD network accounts; maintained departmental servers, computers, printers, cables and other equipment
- Guaranteed optimal operations and management of IA capabilities for DoD systems and networks by identifying, reporting, and resolving network security violations.
Training Petty Officer
United States Navy
03.2017 - 09.2019
- Ensured continuous training and qualification amongst personnel by creating training plans and reports
- Enhanced student literacy by implementing advancement workshops while supporting the commands across all advancement programs
- Counseled 300+ sailors on various topics including education, advancement, sexual assault, alcohol awareness, job-specific training, and more
- Increased student engagement by integrating creative role-playing and training exercises
- Nurtured and supported sailors who needed extra help with their advancement exams en route to documenting the completion of training, and qualifications for 200+ junior sailors.
Intelligence Analyst
United States Navy / USS Barry
01.2014 - 09.2019
- Detected and observed objects and movements by operating a radar/console screen
- Operated radiotelephones: and plotted and maintained current display of objects detected
- Disseminated information to users using internal communication systems
- Determined ship position on nautical charts by using ranges and bearing and standard navigational symbols
- Displayed knowledge of the basic functions & interrelations of modulators, receivers, antennas, controls & indicator units
- Solved maneuvering board problems for course; and solved course and speed problems using polar coordinate graph paper
- Maintained strategic geographic & surface plots; and interpreted international & inland nautical rules of the road.
Education
No Degree - Microsoft Azure Administrator
Microsoft
06.2024
ACI Learning
San Antonio, TX09.2022
Undergraduate Coursework - Computer Science
Elizabethtown Community And Technical College
Elizabethtown, KY05.2012
Skills
- Network Threat Mitigation
- Data and Information Security
- Active Directory
- Cybersecurity
- Network Troubleshooting
- Virtualization
- System Administration
- Mobile Device Support
- Help Desk Support
- Cloud Computing
- Software Troubleshooting
- Computer Maintenance
- IT Service Management
- Operating Systems
- Computer Hardware Troubleshooting
- MS Office Suites
- VPN Configuration
- Routers/ Switches
Certification
- Certificate in CompTIA Security+ CE
- Microsoft Azure Administrator: Subscriptions & AD Tenants
Timeline
Jr System Administrator
Department Of Health Agency
01.2023 - Current
Computer User Support Specialist
ACI Learning
07.2022 - 09.2022
Track Data Link Coordinator
United States Navy
03.2018 - 09.2019
Training Petty Officer
United States Navy
03.2017 - 09.2019
Intelligence Analyst
United States Navy / USS Barry
01.2014 - 09.2019
No Degree - Microsoft Azure Administrator
Microsoft
ACI Learning
Undergraduate Coursework - Computer Science
Elizabethtown Community And Technical College
- Certificate in CompTIA Security+ CE
- Microsoft Azure Administrator: Subscriptions & AD Tenants
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