Shawn Sheppard
Kailua-Kona,HI
Summary
Highly motivated, goal oriented professional with enthusiasm for excellent customer service. I believe having fun and creating a positive work environment is critical for a thriving restraunt and happy staff. Look forward to bringing the Aloha spirit wherever I go.
Overview
17
17
years of professional experience
Work History
FOH Manager
Big kahuna beach grill
Kailua-kona , HI
01.2025 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Sunset Kai Lanai
Kailua-Kona, Hawaii
05.2024 - 01.2025
- Supported guest services by addressing inquiries and resolving concerns promptly.
- Collaborated with team members to maintain high standards of cleanliness and organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Server
Outback Steakhouse
Kailua-Kona, Hawaii
06.2008 - 02.2023
- Supervised daily operations of restaurant to ensure smooth service flow.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new servers on menu items and customer service standards.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted guests with menu selections and dietary preferences.
- Handled payments and operated point-of-sale system effectively.
- Trained new servers on restaurant procedures and service standards.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Arts - Film And Video Production
Full Sail University
Winter Park, FL02-2021
Certifications
- Servesafe management certification
- County of Hawaii liquor control dispenser blue card
Timeline
FOH Manager
Big kahuna beach grill
01.2025 - Current
Assistant Manager
Sunset Kai Lanai
05.2024 - 01.2025
Server
Outback Steakhouse
06.2008 - 02.2023
Associate of Arts - Film And Video Production
Full Sail University