Shawn Simon
Turtle Creek,Pa.
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and having a positive and can-do attitude.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Goodwill Ecommerce
11.2020 - Current
- Answer all customer inquiries by either email, phone or in person
- File all FedEx Claims for missing or damaged items
- Confirm that all FedEx Claims have been approved and a refund issued
- Apply all customer refunds
- Confirm active listings are accurate and photos are correct
- Advise manifesting department on vintage items, musical instruments and vinyl records
- Contact any customer who has not scheduled their pick up order
- Organize pick up storage room
- Pull all daily pickup orders and prepare for customer pick up
Custom Art Framer
INTERNATIONAL MOULDING
03.2013 - 02.2020
- Complete daily work orders using a multiple of different machinery and tools from Mitre saws, table saws, straight saws, routers, glass/acrylic cutters.
- Strict attention to detail – down 1/16th of an inch when cutting frames/glass/acrylic
- Responsible for the inventory and stocking of moulding on a weekly basis
- Responsible for the upkeep and changing of saw blades and saws
- Wrap products and store in cargo bays for next day deliveries
- Contact customers in regards to issues on work orders
- Make sure the work shop is clean and hazard free
- (412) 782-2220 Manager Mark Greaser
Customer Service Manager
BIZ AUCTIONS
01.2008 - 08.2011
- Responsible for all duties regarding Customer Service
- Inbound and outbound calls
- Responsible for all email correspondence regarding products and services
- Listed and priced products for sale on eBay/ Amazon and stocking local retail store front
- Wholesale direct to the public
- Liquidation of overstock products
- (619) 946-4210 Owner/Supervisor Delmar Janovec
Customer Service Representative
SUZUKI MUSIC CORPORATION
06.2007 - 01.2008
- Answered incoming calls dealing with customer requests
- Diagnose technical issues to pull and mail correct parts
- Contact Certified Technicians around the United States for local repairs
- Locate and issue UPS Call Tag for replacement parts
- Hands on repairs of all digital pianos
- 1-800-854-1594 Supervisor Steve Miller / Miguel
Customer Service Representative
TERMINIX COMMERCIAL
05.2002 - 06.2007
- Answered incoming calls as well as contacting customers
- Process all incoming and outgoing mail and deliveries
- Filing of new and upgraded customer contracts
- Assist branch and service managers in their daily duties
- Responsible for daily deposit and bank delivery
- (858) 292-3925 Supervisor Richard Valentine
Education
Certification Courses - Pro-Tools Le-8 Operating System in Digital Audio Recording
San Diego City College
San Diego, CA06-2010
High School - General
Granite Hills High School
San Diego, CA06-1991
Skills
- Customer Service
- Communication
- Computer Skills (Word, Outlook, Gmail)
- Problem Solving
- Time Management
- Customer focused
- Customer relations
- Time management
Languages
French
Limited Working
Interests
- Backpacking and Hiking
- Road Trips
- Reading
- Accomplished guitarist
Timeline
Customer Service Manager
Goodwill Ecommerce
11.2020 - Current
Custom Art Framer
INTERNATIONAL MOULDING
03.2013 - 02.2020
Customer Service Manager
BIZ AUCTIONS
01.2008 - 08.2011
Customer Service Representative
SUZUKI MUSIC CORPORATION
06.2007 - 01.2008
Customer Service Representative
TERMINIX COMMERCIAL
05.2002 - 06.2007
Certification Courses - Pro-Tools Le-8 Operating System in Digital Audio Recording
San Diego City College
High School - General
Granite Hills High School
Additional Information
- Career Skills:
- Positive attitude
- Strong attention to detail
- Active listening