Shawn Simpson
Southfield
Summary
Dedicated Customer Service and Medical Professional experienced in medical assisting, phlebotomy, and patient care. Led teams to optimize operations and enhance workflow efficiency while maintaining compliance with medical regulations. Demonstrated high productivity in patient mobility assistance and vital signs monitoring, contributing to improved patient outcomes.
Overview
7
7
years of professional experience
Work History
Medical Admin Secretary
Woodward Hills Nursing
Bloomfield Hills
08.2023 - Current
- Coordinated administrative tasks in nursing home unit, managing patient admissions, medical records, and communications to support clinical staff and ensure efficient daily operations.
- Scheduled appointments and maintained organized calendar for medical staff to facilitate timely patient care.
- Managed scheduling and appointment coordination for nursing staff and patients.
- Maintained patient records and ensured accuracy of documentation.
- Assisted in preparing reports and correspondence for administration.
Research Phlebotomist
University of Michigan Hospital
Ann Arbor
06.2023 - Current
- Executed venipuncture and specimen collection for clinical research studies involving adolescents, ensuring compliance with study protocols, informed consent, assent requirements, and safety standards to support research integrity.
- Maintained accurate labeling, processing, and documentation of specimens while prioritizing participant comfort, confidentiality, and data integrity, contributing to reliable research outcomes.
- Collected blood samples for diagnostic testing in a fast-paced hospital environment.
- Ensured patient comfort and safety during blood draw procedures.
- Maintained accurate records of patient information and sample collection.
Medical Assistant/Patient Service Representative Intermediate
University of Michigan Hospital
Ann Arbor
07.2019 - Current
- Office workflow support
- Coordinated scheduling for 110-160 Radiation Oncology patients daily to ensure timely treatment
- Coordinated patient scheduling and appointments to optimize clinic operations
- Collaborated with health care and administrative staff to foster supportive environment for patients and families
- Collected blood samples through venipuncture or capillary puncture using syringes and needles.
- Completes basic physical assessments such as vitals to provide patients with optimal care
- Team management
Biometric Screener
Kapick Insurance
08.2022 - 09.2023
- Obtain Blood samples through venipuncture
- Conducted physical assessments, including vitals, for submission in insurance evaluations.
- Coordinated setup and breakdown of wellness events, ensuring smooth operations and participant engagement.
- Delivered independent contract services to multiple clients.
Education
Certified Nursing Assistant - Nursing Assistant
Williams Healthcare Training
Southfield, MI03-2026
Phlebotomy -
Phlebotomy Training Specialists
Southfield, Michigan06-2019
High school -
Belleville High school
Belleville, Michigan05-2018
Skills
- Patient support
- Customer engagement
- Customer satisfaction
- Verbal and written communication
- Computer proficiency
- Team collaboration
- Dependability
- Punctuality
- Conflict resolution
- Work ethic
- Interpersonal skills
Timeline
Medical Admin Secretary
Woodward Hills Nursing
08.2023 - Current
Research Phlebotomist
University of Michigan Hospital
06.2023 - Current
Biometric Screener
Kapick Insurance
08.2022 - 09.2023
Medical Assistant/Patient Service Representative Intermediate
University of Michigan Hospital
07.2019 - Current
Certified Nursing Assistant - Nursing Assistant
Williams Healthcare Training
Phlebotomy -
Phlebotomy Training Specialists
High school -
Belleville High school