Shawn Sligh
Summary
Experienced Customer Service and Air Traffic Control Coordinator with a strong focus on leadership and mentorship. Managed cross-departmental teams to deliver exceptional service and streamline processes. Cultivated a friendly environment that prioritized customer satisfaction. Demonstrated ability to improve team dynamics and operational efficiency.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Las Vegas, Nevada
06.2023 - Current
- Ensured passenger safety through pre-flight briefings and emergency equipment checks.
- Assisted passengers with boarding and deplaning efficiently and courteously.
- Collaborated with crew members to maintain effective communication during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Paraeducator, Special Education
Birmingham Public Schools
Beverly Hills, Michigan
08.2017 - 06.2023
- Assisted with classroom management to create a positive learning environment.
- Encouraged participation from all students by using positive reinforcement techniques.
- Integrated technology into daily instruction through computer programs or online resources.
- Supported classroom teachers in creating a positive learning environment for all students.
Customer Service/ACC Coordinator
Mesaba/Regional Elite Airlines
Romulus, Michigan
08.2008 - 01.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed scheduling and assignments for customer service representatives effectively.
- Developed training materials for new staff to improve service delivery standards.
- Provided customer service assistance to customers via phone and email.
- Assisted with flight plans accounting for aircraft performance, aircraft loading, e-route wind, turbulence forecasts and airport conditions.
- Trained new staff members on proper use of air traffic control equipment and protocols.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress.
- Collaborated with ground control to ensure efficient airport operations
- Managed emergency situations by implementing established protocols.
- Communicated with supervisors regarding any issues that may arise during a shift
Education
Bachelor of Science - Business Management
Ashford University
San Diego, CA05-2017
Skills
- Microsoft 365 Templates
- On Demand Decisions
- Capable of Interpreting AFA Contracts
- Managed and Monitor Multiple departments
- Emergency procedures
- Passenger safety
- First aid training
- Cabin management
- Evacuation protocols
- Customer service
Affiliations
- Devoted several years of expressing humanity by volunteering for various organizations and with employer networks within the community
Timeline
Flight Attendant
Spirit Airlines Inc.
06.2023 - Current
Paraeducator, Special Education
Birmingham Public Schools
08.2017 - 06.2023
Customer Service/ACC Coordinator
Mesaba/Regional Elite Airlines
08.2008 - 01.2013
Bachelor of Science - Business Management
Ashford University