Trina Hill-Gregory
Rex,GA
Summary
Senior Customer Service Representative, Health Care Management, Recruiter, and experienced leadership abilities with over 15 years of experience in Airline and Organizational development. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings
01.2014 - 10.2024
- Comprehensive knowledge of flight and emergency procedures, Proven record using customer Service experience and skill, Profound ability to operate emergency equipment effectively, demonstrated ability to use superior judgment to conduct safe and efficient flights, Effective first-aid and medical skills, excellent organizational and time management skills, strong motivational and coaching abilities
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Executive Project Manager
A Service of Heart LLC
02.2019 - 08.2020
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Health Unit Coordinator
Northside Hospital Forsyth
Cumming, GA
07.2008 - 08.2014
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assembled and maintained patient medical records and other documents related to patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
General Manager
Clarion Hotel By Choice Hotels
Romulus, MI
09.2006 - 06.2008
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Assisted in recruiting, hiring and training of team members.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Reported issues to higher management with great detail.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Master Of Science - Organizational Leadership
South University
Savannah, GA05.2018
Bachelor Of Science - Health Administration
University of Phoenix
Tempe, AZ10.2015
Diploma - Requirements
Inkster High School
Inkster, MI06.1982
Skills
- Customer Service
- Lead Generation
- Recruiting
- Policies Compliance
- Problem/Conflict Resolution
- Sales
- Scheduling
- CRM
- Preflight Briefings
- Emergency Response
- Leadership Assessment
- Training Management
- Microsoft Office
- Microsoft 365
- Microsoft Teams
- Workday
- RMS systems
- ADP
- Oracle
- Avature
- Adult AED and CPR
- Issue Resolution
- Crew Coordination
- Safety Procedures
- Aviation Regulations
Accomplishments
Founder and Leader of a non-profit Alumni Organization with a team of 18, and overseeing a foundation of over 4000 alumni participants. Working closely with the mayor and city staff.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Time ripens all things; no man is born wise.
Miguel de Cervantes
Timeline
Executive Project Manager
A Service of Heart LLC
02.2019 - 08.2020
Flight Attendant
Republic Airways Holdings
01.2014 - 10.2024
Health Unit Coordinator
Northside Hospital Forsyth
07.2008 - 08.2014
General Manager
Clarion Hotel By Choice Hotels
09.2006 - 06.2008
Master Of Science - Organizational Leadership
South University
Bachelor Of Science - Health Administration
University of Phoenix
Diploma - Requirements
Inkster High School