Shawn Smith

• Developed strong working relationships with staff, fostering a positive work environment.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversee in-store promotional events.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Completed customer applications and updated records to reflect current information.
• Streamlined office procedures by organizing files and implementing an efficient document management system.

• Performed brand inventory and financial analysis.
• Designed and and developed performance tracking reports.
• Built and created customer interaction processes inclusive of store merchandise mix and marketing.
• Developed presentation materials as required.
• Trained staff on operational best practices.

• Achieved sales targets consistently by implementing effective sales strategies and techniques.
• Analyzed sales data to identify trends and adjust stock levels accordingly.
• Created successful customer sales presentations.

• Key liaison with Retail accounts.
• Created merchandise mix to support and define the Nike brand for accounts.
• Serviced lines to 50 key accounts (Retail and Golf Courses).
• Developed and executed merchandise planning strageties.
• Coordinated and performed assigned materials management tasks,including: Placing orders with vendors; Inventory Control; accepting incoming orders.
• Executed merchandise presentations.
• Conducted comprehensive sales, stock, and underperformance analysis.
• Completed all duties including special projects with proficiency and according to time frames and management of assigned accounts.

Planning-Branded

• Planned and allocated merchandise (Polo, Lily Pulitzer, Quiksilver, Roxy, Tommy Bahama) into various retail locations.
• Implemented strageties for entering and exiting product.
• Developed allocation strageties for incoming items.

Management

• Interacted with Area Manager, Planning, and Visual departments as well as third party vendors to meet per cap and sales objectives.
• Served as Product Specialist interacting with Management, Planning, Inventory, and Visual.