Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Smith

Harrison

Summary

Dedicated receptionist with over 8 years of experience in customer service and office management. Known for strong communication and problem-solving skills, contributing to improved patient satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Receptionist

Foot and Ankle Specialist
Clare, MI
09.2019 - 06.2022
  • Managed patient scheduling and coordinated appointments efficiently.
  • Assisted with patient intake, ensuring accurate information collection.
  • Maintained organized filing system for medical records and documentation.
  • Communicated effectively with patients regarding treatment plans and procedures.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Receptionist

MidMichigan Medical Center - Midland
Clare, MI
03.2010 - 01.2018
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Harrison High School
Harrison, MI

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Data inputting

Timeline

Receptionist

Foot and Ankle Specialist
09.2019 - 06.2022

Receptionist

MidMichigan Medical Center - Midland
03.2010 - 01.2018

High School Diploma -

Harrison High School