Dedicated receptionist with over 8 years of experience in customer service and office management. Known for strong communication and problem-solving skills, contributing to improved patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist
Foot and Ankle Specialist
Clare, MI
09.2019 - 06.2022
Managed patient scheduling and coordinated appointments efficiently.
Assisted with patient intake, ensuring accurate information collection.
Maintained organized filing system for medical records and documentation.
Communicated effectively with patients regarding treatment plans and procedures.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Receptionist
MidMichigan Medical Center - Midland
Clare, MI
03.2010 - 01.2018
Confirmed appointments, communicated with clients, and updated client records.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.