SHAWN SOWERS
Groveport,USA
Summary
Results-driven IT Specialist with over 4 years of hands-on experience in troubleshooting, repairing, and maintaining a wide range of devices and systems. Proven ability to enhance workflow efficiency, implement new procedures, and support system integrations. Known for clear communication, leadership, and delivering top-tier customer support. Certified in Information Technology, Product Management, IT Support, and AI Product Management with military-backed training in cybersecurity and communication systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Engineering Solutions Associate
Illumynt (CNE Direct)
Groveport, OH
01.2024 - Current
- Troubleshoot and evaluate inbound ITAD assets for disposition
- Design and implement staff training programs
- Develop and document workflow processes for multiple warehouse sites
- Provide cost estimates and technical recommendations for IT equipment
- Assist with new software/system integrations, repairs, and process improvement initiatives
- Ensure compliance with ISO, OSHA, and R2V3 standards
Computer Repair Technician
Illumynt (CNE Direct)
Groveport, OH
01.2023 - 01.2024
- Performed intake and inspection of corporate devices
- Reimaged systems, conducted part replacements, and prepared devices for resale or recycling
- Repaired laptops, desktops, tablets, and server hardware (Mac, Dell, HP, Lenovo, etc.)
- Collaborated cross-functionally with co-workers for equipment and technical advice
Specialist – Signal Service Systems Specialist
Ohio Army National Guard
03.2017 - 03.2023
- Trained in operating and maintaining military communication systems, including SINCGARS, TACSAT, HARRIS HF, JBCP
- Conducted preventive maintenance checks and services (PMCS) across battalion-level systems
- Served on Taskforce Wavelength and Taskforce Redleg, supporting community relief efforts during COVID-19
- Earned Army Achievement Medal; nominated Soldier/Leader of the Cycle during Basic Training
Mobile Repair Technician
Safelite AutoGlass
Worthington, OH
11.2020 - 12.2022
- Repaired chips and cracks in auto glass
- Cleaned vehicles and upsold accessories during service downtime
Auto Technician Assistant
Legacy Auto
Carolina Beach, NC
08.2019 - 03.2020
- Performed vehicle diagnostics and software-based reprogramming
- Conducted oil changes, tire services, and brake replacements
Education
High School Diploma -
West Liberty-Salem High School
05.2017
Skills
- Windows and MacOS
- Mobile operating systems
- Microsoft Office 365
- Hardware repair and component replacement
- Imaging and diagnostics
- Network troubleshooting
- Data backup and recovery
- Secure data destruction
- Virtualization technologies
- Diagnostic tools expertise
- Documentation skills
- Communication and interpersonal skills
- Team leadership and collaboration
- Attention to detail
- Problem-solving strategies
- Employee training and mentorship
- Process improvement initiatives
Certification
- Google IT Support, Google/Coursera
- IBM AI Product Manager, IBM/Coursera
- Information Technology Specialist, U.S. Army Cyber Security Center of Excellence, Fort Gordon, GA
Military Service
Ohio Army National Guard, Specialist, Signal Service Systems Specialist, 2017-03-01, 2023-03-01, Trained in operating and maintaining military communication systems, including SINCGARS, TACSAT, HARRIS HF, JBCP, Conducted preventive maintenance checks and services (PMCS) across battalion-level systems, Served on Taskforce Wavelength and Taskforce Redleg, supporting community relief efforts during COVID-19, Earned Army Achievement Medal, Nominated Soldier/Leader of the Cycle during Basic Training
Timeline
Engineering Solutions Associate
Illumynt (CNE Direct)
01.2024 - Current
Computer Repair Technician
Illumynt (CNE Direct)
01.2023 - 01.2024
Mobile Repair Technician
Safelite AutoGlass
11.2020 - 12.2022
Auto Technician Assistant
Legacy Auto
08.2019 - 03.2020
Specialist – Signal Service Systems Specialist
Ohio Army National Guard
03.2017 - 03.2023
High School Diploma -
West Liberty-Salem High School
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