Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Spicer

Joplin,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance
joplin, MO
11.2016 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Joplin High School
Joplin, MO
05-2012

Skills

  • Account updating
  • Information Security
  • Inbound and Outbound Calling
  • Complaint resolution
  • Customer Education
  • Research
  • Positive and professional

Timeline

Customer Service Representative

Teleperformance
11.2016 - 04.2024

High School Diploma -

Joplin High School

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Shawn Spicer