Shawn A. Strader
Suffolk,VA
Summary
Dedicated professional with extensive experience in customer service and technology roles. Proven ability to manage multiple tasks efficiently while maintaining high-quality standards. Strong problem-solving skills and a commitment to continuous learning enhance team collaboration and project management. Retired veteran of two decades of service with a solid work ethic and adaptability to fast-paced environments.
Overview
29
29
years of professional experience
Work History
Digital Coach
Walmart
Chesapeake, Virginia
2023.01 - Current
- Develops teams through teaching, training, and active listening while touring stores for feedback.
Collaborates with associates across all levels on operations, utilizing technology for business initiatives.
Champions company change efforts while clarifying expectations for implementing business solutions.
Models outstanding customer service by adhering to the One Best Way (OBW) service model.
Manages customer service initiatives, ensuring resolution of needs and complaints effectively.
Analyzes P&L statements to drive financial performance while controlling expenses within designated areas.
Ensures effective merchandise presentation and operational processes to meet sales targets.
Provided supervision through hiring, training, and recognition programs to foster associate development.
Digital Team Lead
Walmart
Suffolk, VA
2020.10 - 2023.01
- Responsible for the operations of the eCommerce department.
- Performs additional job related responsibilities and duties such as integrating new associates and successfully obtaining company metrics.
- The Digital Team Lead executes the pickup plan in the store, and updates the operations board with key performances.
- Auditing customers orders to ensure they are fulfilled correctly.
- Teaching and training associates to meet the pickup expectations and company goals.
- Supports to improve the efficiencies in store by leveraging metrics and leadership insight to resolve operational gaps.
- Picking and loading orders, executing process improvements, evaluating the execution of the program plans and projects.
- Demonstrates leadership capabilities to lead a team, has strong communication skills and excellent customer service skills.
Department Manager
Walmart
Suffolk, VA
2020.01 - 2020.10
- Directly supervises and coordinates retail activities within the sporting goods store sector.
- Ensures the department runs successfully and ensures that excellent communication happens within the store area.
- Responsibilities include purchasing, budgeting, accounting, and personnel management are a few examples of the department managers daily tasks.
- Proficiently maintains information technology services above normal circumstances, eliminating loss of time with IT help desk assistance.
- Junior sales associates look to the department manager for leadership, training, and support, and senior management holds the department manager accountable by reviewing profit and loss statements.
Category Specialist
Walmart
Suffolk, VA
2019.06 - 2020.01
- The associate position combines creative intuition, analytical skills, eye for trends, and passion for helping customers to create the best shopping experience on the planet.
- Putting interpersonal and persuasion skills to use, the associate collaborates with vendors, marketing product, and supply chain teams to make sure we sell what customers want.
- Thrives at the center of Walmart's eCommerce Retail organization, equipped with the know-how you need to grow your category and deliver an incredible shopping experience.
- Ensures customer can easily browse and find the products they want through the company's website.
- Improve the navigation experience (browse/search) by managing and enhancing product attributes and taxonomy.
Information Security Analyst
United States Army
1997.03 - 2016.04
- Installed and maintained an enterprise-wide information-security program; oversaw battalion wide efforts to identify and evaluate all critical systems.
- Designed and implemented security processes and procedures and performed cost benefit analysis on all recommended strategies; was accountable for security budget of $1.1 million.
- Collaborated with external auditors to conduct in-depth compliance audits and penetration testing, presenting results to senior management.
- Developed curricula and facilitated awareness training.
- Supervised daily activities of Computer Security Assistant and Internet Administrator.
Skills
- Communication skills
- Problem-solving abilities
- Adaptability and flexibility
- Leadership and mentorship
- Time management strategies
- Collaboration and teamwork
- Computer proficiency
- Data analysis techniques
- Project management expertise
- Digital marketing knowledge
Military Service
Retired, United States Army
Timeline
Digital Coach
Walmart
2023.01 - Current
Digital Team Lead
Walmart
2020.10 - 2023.01
Department Manager
Walmart
2020.01 - 2020.10
Category Specialist
Walmart
2019.06 - 2020.01
Information Security Analyst
United States Army
1997.03 - 2016.04