SHAWN SULLIVAN
Winsted,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Customer Service and Sales Representative
John Boyle Decorating LLC
West Hartford, CT
04.2025 - Current
- Managed daily paint operations for production efficiency and quality control.
- Coordinated with suppliers to maintain optimal stock levels and delivery schedules.
- Responded promptly to customer inquiries, enhancing understanding of painting services offered.
- Executed daily tasks with precision, ensuring quality and consistency in service delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged customers in conversation, building rapport and fostering a positive service experience.
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Simsbury Paint, LLC
Simsbury, CT
11.2023 - 04.2025
- Cultivated strong customer relationships to identify and address specific painting needs effectively.
- Provided timely, accurate information to customers about paint inventory.
- Stocked shelves and proactively anticipated store needs to enhance customer shopping experience.
- Processed financial transactions and balanced register at end of day to ensure accurate financial reporting.
THIRD SHIFT SEARGENT
Dodge County Jail
Fremont, NE
02.2017 - 09.2023
- Supervised inmate behavior by enforcing policy and adhering to designated procedures to maintain safety and order
- Instructed correctional staff on daily operations to ensure compliance with facility protocols.
- Supervised and facilitated integration of 100+ individuals into society, promoting their roles as contributing citizens
- Controlled and provided human care while developing program opportunities for 100+ individuals in facility custody
CORRECTIONS OFFICER
Saunders County Judicial Center
Wahoo, NE
01.2009 - 02.2017
- Maintained order and enforced security measures in high-risk units to protect staff and inmates
- Monitored facility security through video surveillance and regular patrols to ensure safety
- Collaborated with departments such as psychological services and transportation to coordinate inmate care and management
OWNER, OPERATOR AND MANAGER
Jerry's Deli LLC
Winsted, CT
01.2005 - 01.2007
- Oversaw staffing, payroll, and training for 15+ employees to ensure operational efficiency.
- Prepared and served meals in accordance to health standards
- Provided facilities maintenance and product purchasing under strict deadlines
- Developed partnerships with community businesses to expand networking opportunities.
PRODUCTION SUPERVISOR
Rexam
Thomaston, CT
01.2002 - 01.2005
- Supervised team members, fostering a culture of safety, quality, and positive morale
- Developed methods that enhanced safety protocols and production processes
- Tracked cavitation and cycle times daily to optimize machinery efficiency
- Trained new staff on equipment operation and workplace procedures.
- Collaborated with maintenance teams to address equipment issues promptly.
Education
BACHELOR'S DEGREE - General Studies
University of Connecticut
05-1997
ASSOCIATE'S DEGREE - General Studies
Northwestern Connecticut Community College
05-1991
Skills
- Management Experience
- Communication Skills
- Success-driven Leader
- Detail Oriented Time Management
- Lean Manufacturing Assembly
- Law Enforcement
- Social Work
Personal Information
Title: MULTIFACETED PROFESSIONAL
Timeline
Customer Service and Sales Representative
John Boyle Decorating LLC
04.2025 - Current
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Simsbury Paint, LLC
11.2023 - 04.2025
THIRD SHIFT SEARGENT
Dodge County Jail
02.2017 - 09.2023
CORRECTIONS OFFICER
Saunders County Judicial Center
01.2009 - 02.2017
OWNER, OPERATOR AND MANAGER
Jerry's Deli LLC
01.2005 - 01.2007
PRODUCTION SUPERVISOR
Rexam
01.2002 - 01.2005
BACHELOR'S DEGREE - General Studies
University of Connecticut
ASSOCIATE'S DEGREE - General Studies
Northwestern Connecticut Community College