Manager
Open To Work
Shawn Thompson
GFL Environmental
Louisburg,NC
Work Preference
Overview
Dedicated professional with a strong background in customer service and logistics. Proven ability to communicate effectively with dispatch and maintain professionalism during service delivery, enhancing overall customer satisfaction.
46+
years of professional experience
Work History
06.2021 - Current5 Years 1 Month
Driver
GFL Environmental | Garner, NC
- Operated waste collection vehicles in compliance with safety regulations.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Navigated assigned routes efficiently, optimizing travel time and fuel usage.
- Communicated effectively with dispatch to coordinate service requests and schedules.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
09.2020 - 06.20219 Months
Sales Associate
Spectrum | Morrisville, NC
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Executed product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to meet sales targets consistently.
- Trained new associates on sales techniques and customer service protocols.
- Implemented upselling strategies that increased overall transaction value.
- Resolved customer inquiries and complaints promptly to ensure positive experiences.
- Participated in promotional events to drive store traffic and increase sales revenue.
10.2018 - 09.20201 Year 11 Months
Driver
GFL Environmental | Garner, NC
- Maintained accurate logs of daily activities, ensuring accountability and transparency.
- Assisted in training new drivers on company policies and operational procedures.
- Collaborated with team members to resolve service issues promptly and effectively.
- Implemented best practices for vehicle maintenance, enhancing reliability and performance.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
05.2015 - 09.20183 Years 4 Months
Parts Manager
La Mesa RV | Ft. Pierce, FL
- Oversaw inventory management, optimizing parts availability for service operations.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Implemented process improvements that reduced order fulfillment times and increased efficiency.
- Negotiated contracts with suppliers, ensuring competitive pricing and reliable delivery schedules.
- Analyzed sales trends to forecast demand and adjust inventory levels accordingly.
- Coordinated logistics for parts distribution, maintaining strong relationships with vendors and stakeholders.
09.2013 - 05.20151 Year 8 Months
Parts Manager
Florida Outdoors | Stuart, FL
- Led cross-functional teams in initiatives aimed at reducing costs while improving service quality.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement and professional growth.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
01.1996 - 09.201317 Years 8 Months
Sales Manager
Harris Incorporated of Henderson | Henderson, NC
- Developed and implemented strategic sales plans to achieve revenue targets.
- Analyzed market trends to identify growth opportunities and adjust sales strategies.
- Led training sessions for sales team on product knowledge and customer engagement techniques.
- Fostered relationships with key clients to enhance customer retention and satisfaction.
- Monitored sales performance metrics to ensure alignment with company objectives.
- Conducted regular performance reviews, providing constructive feedback to enhance team effectiveness.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
01.1993 - 01.19963 Years
Sales Manager
Awnings of Hollywood | Hollywood, FL
- Collaborated with marketing team to design promotional campaigns that increased brand visibility.
- Streamlined sales processes, reducing response times and improving overall efficiency in operations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
01.1980 - 01.199313 Years
Service Manager
Jerry's Rv Service Center | Hollywood, FL
- Oversaw daily operations to ensure high-quality service delivery for RV maintenance and repairs.
- Implemented training programs to enhance staff skills and improve service efficiency.
- Collaborated with suppliers to maintain inventory levels and ensure availability of parts and materials.
- Developed and enforced safety protocols, fostering a secure working environment for employees and customers.
- Addressed customer inquiries and complaints, enhancing overall satisfaction through effective communication and resolution strategies.
- Analyzed workflow processes, identifying areas for improvement that streamlined operations and increased productivity.
- Established standard operating procedures that standardized service practices across all departments within the center.
- Resolved customer complaints in professional and timely manner.
Education
Associate of Arts | Drafting
Sheridan Technical College | Hollywood, FL | 06-1982
Sheridan Technical College - Hollywood, FL
06-1982
High School Diploma
Hollywood Hills High | Hollywood, FL | 01-1982
Hollywood Hills High - Hollywood, FL
01-1982
Skills
Timeline
Driver
GFL Environmental
06.2021 - CurrentRead more
Sales Associate
Spectrum
09.2020 - 06.2021Read more
Driver
GFL Environmental
10.2018 - 09.2020Read more
Parts Manager
La Mesa RV
05.2015 - 09.2018Read more
Parts Manager
Florida Outdoors
09.2013 - 05.2015Read more
Sales Manager
Harris Incorporated of Henderson
01.1996 - 09.2013Read more
Sales Manager
Awnings of Hollywood
01.1993 - 01.1996Read more
Service Manager
Jerry's Rv Service Center
01.1980 - 01.1993Read more
Sheridan Technical College - Associate of Arts, Drafting
Read more
Hollywood Hills High - High School Diploma,
Read more