Shawn Turner

Muskogee

Summary

Dynamic store manager with proven success in driving sales growth, achieving over 150% increase in under-performing locations. Skilled in inventory management and team leadership, ensuring exceptional customer service and operational efficiency.

Overview

years of professional experience

Work History

Store Manager

Subway

Tahlequah

04.2025 - Current

Took over under-performing QSR in Muskogee and built store to top 3 regionally, increasing sales over 150% YTD.
Moved to top store in area and increased sales over 105-120% YTD
Supervised daily operations, ensuring compliance with company policies to maintain store standards.
Trained and onboarded new team members, facilitating smooth integration into store procedures.
Managed inventory levels, conducting regular stock checks to minimize loss and maintain product availability.
Handled customer inquiries and resolved issues efficiently.
Maintained cleanliness and organization of the store environment.
Developed staff schedules to optimize coverage during peak hours.
Collaborated with team to ensure high standards of food safety compliance.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.

Deli Team Lead

Pilot Travel Centers

Muskogee

01.2024 - 02.2025

Supervised daily deli operations to ensure smooth workflow and service quality.
Managed daily operations, including product ordering and inventory control.
Assisted customers with product selection and prepared custom orders, contributing to high customer satisfaction and repeat business.
Collaborated with team members to enhance food presentation and display techniques, improving customer engagement.
Maintained cleanliness and organization of deli area, ensuring compliance with company guidelines and creating a welcoming environment.
Provided guidance to ensure compliance with food safety regulations.

Education

Bachelor of Arts - Political Science

University of Oklahoma

Norman

05-1998

Skills

Inventory management
Sales optimization
Revenue generation strategies
Product ordering and cash handling
Food safety compliance
Operations oversight
Staff scheduling and training
Team leadership and building
Talent recruitment

Customer service and relations
Conflict negotiation and problem resolution
Effective communication skills
Attention to detail
Time management strategies
Report generation and analysis
Strategic thinking for profitability
Store procedures and operations

Timeline