Summary
Overview
Work History
Education
Skills
Timeline
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SHAWN WHEELER

Celina,TX

Summary

Multi-tasker with a positive attitude who works well under pressure. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

General Manager

Xclusive Truck Kustoms
01.2024 - Current
  • Built and maintained sound business relationships with vendors and suppliers
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delegated work to staff, setting priorities and goals
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Oversaw maintenance and repair of shop equipment.
  • Directed daily operations of team of 9 technicians and shop professionals.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained extensive knowledge of company products and services.

Body Shop Manager

RX Collision
01.2022 - 12.2022
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
  • Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
  • Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
  • Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.

Shop Manager

Xclusive Truck Kustoms
04.2019 - 12.2022


  • Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
  • Supervised ongoing daily production phases.
  • Trained and coached employees to improve performance and skills.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.

General Contractor

CW Roofing
06.2015 - 08.2018
  • Cleaned or prepared construction sites to eliminate hazards
  • Scheduled subcontractors to stagger work and streamline completion of project phases
  • Performed inspections of properties and individual units, identifying issues and recommending actions
  • Incorporated client feedback to help construction crew and subcontractors execute change orders
  • Coordinated phases of construction projects from inception to completion
  • Contracted and supervised workers for roofing and remodeling construction jobs

Education

Some College -

University of Arkansas
Fayetteville, AR

Grayson County College
Van Alstyne, TX

Collin College
McKinney, TX

Blinn College
Bryan, TX

High School Diploma -

Van Alstyne High School
06.2016

Skills

  • Problem Resolution
  • Operations Management
  • Efficient multi-tasker
  • Customer Relations

Timeline

General Manager

Xclusive Truck Kustoms
01.2024 - Current

Body Shop Manager

RX Collision
01.2022 - 12.2022

Shop Manager

Xclusive Truck Kustoms
04.2019 - 12.2022

General Contractor

CW Roofing
06.2015 - 08.2018

High School Diploma -

Van Alstyne High School

Some College -

University of Arkansas

Grayson County College

Collin College

Blinn College

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SHAWN WHEELER