Shawn Whipple
Converse
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
General Manager
Chester’s Hamburger Co
San Antonio
2003.01 - Current
- Liaison between the store and corporate office.
- Ensure employees follow company protocol.
- Oversaw daily operations to ensure efficient restaurant functioning.
- Ensured compliance with health and safety regulations across all areas.
- Coordinated inventory management to optimize supply chain efficiency.
- Fostered a positive work environment through effective communication and leadership.
- Analyzed customer feedback to improve service quality and dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Production Partner
HEB Warehouse
San Antonio
2002.03 - 2003.01
- Operated production machinery to ensure efficient workflow.
- Collaborated with team members to solve production issues quickly.
- Trained new employees on safety protocols and equipment use.
- Inspected finished products for quality control standards compliance.
- Maintained cleanliness and organization of the production area daily.
- Stacked finished goods onto pallets ready for shipping according to customer specifications.
- Assisted with machine changeovers by setting up components correctly in accordance with instructions.
- Inspected all incoming components for accuracy and damage before use in production line operations.
- Loaded and unloaded materials onto conveyor belts for transport throughout facility.
- Adjusted machinery settings according to job requirements as needed throughout shift duration.
- Carried out visual inspections on finished products prior to packaging for shipment.
- Monitored inventory levels and reported shortages to management.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Education
Grace Davis High School
Modesto, CASkills
- Customer service
- Staff recruitment
- Employee training
- Conflict resolution
- Performance evaluation
- Supply chain management
- Quality assurance
- Effective communication
- Team leadership
- Staff training
- Communication skills
- Supervision and training
- Staff training and development
- Customer retention
- Team player
- Relationship building
- Staff supervision
- Consistently meet goals
- Quality management
- Performance evaluations
- Effective leader
- Customer relationship management
Certification
- Food Manager Certification
- TABC
Timeline
General Manager
Chester’s Hamburger Co
2003.01 - Current
Production Partner
HEB Warehouse
2002.03 - 2003.01
Grace Davis High School