Shawn Whitehead
Mount Royal,NJ
Summary
Experienced with diagnosing and resolving technical issues. Utilizes excellent problem-solving abilities to ensure customer satisfaction and system efficiency. Knowledge of troubleshooting techniques and technical service processes to deliver optimal support.
Overview
9
9
years of professional experience
Work History
Technical Service Representative
Subaru of America
02.2023 - Current
- Assist Technicians in vehicle diagnostics.
- Draft articles for monthly TechTIPS Newsletter, using various Microsoft programs.
- Reset immobilizer components for vehicles with missing keys.
- Diagnose and submit tickets for repair on Telematics concerns.
- Analyze SSM3/4 and GTS data to determine faults in various vehicle systems
- Complete modification inspections for Certified Pre-owned vehicles
- Travel to retailers to present on troubleshooting material and train technicians on best practice for handling concerns related to infotainment.
- Training new Techline Reps on the various daily tasks.
Shop Foreman
Ciocca Subaru of Philadelphia
11.2021 - 02.2023
- Dispatch approximately 40 ROs a day and manage technician works load
- Assist in difficult repairs and diagnostics
- Assist in write up of customers so the technician better understands the concern.
- Mentor new technicians to perform their jobs in a professional manner as well as learning the skills needed to be proficient in the automotive trade.
- Perform various repairs on all automotive systems
- Utilize advanced troubleshooting skills to repair problem vehicles.
- Maintain advanced certifications by completing the latest training
A Level Technician
Subaru of Cherry Hill
12.2018 - 11.2022
- Aid other technicians in repair of difficult concerns.
- Mentor new technicians to perform their jobs in a professional manner as well as learning skills needed to be proficient in the automotive trade.
- Perform various repairs on all automotive systems.
- Utilize advanced troubleshooting skills to repair problem vehicles.
- Maintain advanced certifications by completing latest training.
1st Class
SEPTA
01.2016 - 01.2019
- Diagnosed and repaired faults in a multitude of areas on buses including, heavy duty diesel engines, Allison transmissions, hybrid systems, steering, suspension, and air brake systems.
- Operated wreckers for towing and recovering disabled buses and heavy-duty vehicles.
- Orchestrated scheduled bus departures and arrivals. Maintained seasonal bus maintenance.
Education
Automotive Technology -
Lincoln Technical Institute
Philadelphia, PA09.2012
High School diploma -
Cherokee High School
Marlton, NJ06.2011
Skills
- Technical Troubleshooting
- Technical documents comprehension
- Problem-solving abilities
- Multitasking
- Teamwork and Collaboration
Professionalaccomplishments
- ASE 1-8 Master Technician
- ASE L1 Advanced Engine Performance specialist
- ASE L3 Hybrid/Electrical Vehcile specialist
- ASE L4 Advance driver Assistance systems specialist
- Subaru Senior Master Technician
Timeline
Technical Service Representative
Subaru of America
02.2023 - Current
Shop Foreman
Ciocca Subaru of Philadelphia
11.2021 - 02.2023
A Level Technician
Subaru of Cherry Hill
12.2018 - 11.2022
1st Class
SEPTA
01.2016 - 01.2019
Automotive Technology -
Lincoln Technical Institute
High School diploma -
Cherokee High School
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