Shawn Zagorsky

• Streamlined daily operations to enhance customer service and optimize store functionality.
• Managed staff scheduling to enhance operational coverage during peak travel seasons.
• Designed and implemented training materials to optimize onboarding experience for new employees.
• Oversaw inventory management by leveraging point-of-sale systems for precise stock tracking.

Daily operations, till audits, training, hiring, accounting.

Vendor related tasks, inventory, customer service.

• Streamlined daily operations to enhance customer service and optimize store functionality.
• Managed staff scheduling to enhance operational coverage during peak travel seasons.
• Designed and implemented training materials to optimize onboarding experience for new employees.
• Oversaw inventory management by leveraging point-of-sale systems for precise stock tracking.

• DenverManaged nightly financial audits to ensure accuracy and compliance with hotel standards.
• Processed guest check-ins and check-outs, maintaining efficient front desk operations.
• Resolved guest inquiries and concerns promptly to enhance customer satisfaction.
• Prepared daily revenue reports for management review, highlighting discrepancies or issues.
• Trained new staff on operational procedures, fostering a cohesive team environment.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.