Shawna Bailey
Kingman,AZ
Summary
Results-driven professional with experience as both an Assistant Store Manager and Office Manager, combining hands-on leadership with strong administrative and operational skills. Proven ability to lead teams, manage daily operations, oversee inventory, and maintain organized, efficient workflows in fast-paced environments. Recognized for reliability, adaptability, and delivering consistent results.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive results-driven environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Boot Barn
11.2023 - 04.2026
- Supported overall store operations, including opening/closing procedures, cash handling, and daily financial reconciliation
- Supervised and coached team members to improve sales performance, customer service, and productivity on the sales floor
- Led by example in a fast-paced retail environment, assisting customers while ensuring store standards were consistently met
- Assisted in hiring, training, and developing new employees, creating a strong and reliable team
Casino Host
Lauberge Casino
08.2024 - 09.2025
- Cultivated strong relationships with high-value guests, enhancing loyalty and driving repeat visits to the casino.
- Coordinated special events and promotions tailored to guest preferences, maximizing engagement and satisfaction levels.
- Facilitated seamless communication between departments, ensuring a consistent guest experience throughout all service touchpoints.
- Developed personalized experiences for VIP guests, anticipating needs and exceeding expectations during their visits.
Key Holder/Sales Associate
Boot Barn
04.2020 - 10.2023
- Cultivated a positive shopping environment by addressing customer inquiries promptly and effectively resolving concerns.
- Directed daily staff assignments, ensuring coverage for peak hours while promoting teamwork among associates.
- Executed visual merchandising strategies to maintain brand standards and enhance overall product visibility in-store.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supervised team performance, fostering a customer-first approach that elevated service quality on the sales floor.
Office Manager
Kingman ranch mobile home park
03.2020 - 09.2023
- Managed daily office operations for a mobile home park, ensuring efficient administrative workflows and organized recordkeeping
- Served as the primary point of contact for residents, handling inquiries, concerns, and conflict resolution in a professional manner
- Processed rent payments, maintained accurate financial records, and followed up on delinquencies
- Coordinated leasing activities, including applications, background checks, and move-in/move-out processes
Licensed Nursing Assistant
Kingman Regional Medical Center
07.2019 - 03.2020
- Provided direct patient care, including assistance with daily living activities such as bathing, dressing, feeding, and mobility support
- Monitored and recorded vital signs, reporting changes in patient condition to nursing staff promptly
- Maintained a safe, clean, and comfortable environment for patients in accordance with healthcare standards
- Assisted with patient transfers and positioning, ensuring safety and proper body mechanics
- Supported nursing staff with daily tasks to ensure efficient and high-quality patient care
Education
No Degree - Business Management
University of Phoenix
Fort Collins, CO03-2015
General
Poudre High school
Fort Collins, CO04-1986
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Microsoft excel
- Leadership
- Office Experience
- Management Experience
- Retail Sales
- Retail Management
- Problem-solving
- Customer experience
Timeline
Casino Host
Lauberge Casino
08.2024 - 09.2025
Assistant Store Manager
Boot Barn
11.2023 - 04.2026
Key Holder/Sales Associate
Boot Barn
04.2020 - 10.2023
Office Manager
Kingman ranch mobile home park
03.2020 - 09.2023
Licensed Nursing Assistant
Kingman Regional Medical Center
07.2019 - 03.2020
General
Poudre High school
No Degree - Business Management
University of Phoenix