Shawna Bauer
Lancaster
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
11
11
years of professional experience
Work History
Barista
Taste Bistro
East Aurora
11.2024 - Current
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Dog Groomer
Petco Animal Supplies Stores Inc.
West Seneca
01.2015 - 10.2024
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Ensured safety of animals at all times by following established safety protocols.
- Performed minor medical procedures such as gland expression and flea treatments.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Kept detailed records of services performed for each animal client.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Scheduled appointments for clients using online software programs.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Handled cash transactions accurately when accepting payment from customers.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
Sales Associate
Macy's
Orchard Park
06.2014 - 06.2017
- Organization, cashing
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Hamburg High School
Hamburg, NY06-2013
Skills
- Cash handling
- Customer service
- Workstation organization
- Time management
- Exceptional customer service
- Team player
- Clear communication
Timeline
Barista
Taste Bistro
11.2024 - Current
Dog Groomer
Petco Animal Supplies Stores Inc.
01.2015 - 10.2024
Sales Associate
Macy's
06.2014 - 06.2017
High School Diploma -
Hamburg High School