Shawna Brown
Indianapolis,IN
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over [Number] years of related experience. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Secretary
IU Health Methodist Hospital
Indianapolis, IN
08.2020 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
Delivery Driver Helper
UPS
Indianapolis, IN
10.2017 - 03.2019
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
Education
Bachelor of Science -
Martin University
Indianapolis, IN05.2026
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- HIPAA Compliance Understanding
- Unit secretary training
- Patient chart maintenance
- Patient data confidentiality
- Inpatient Care
Certification
Suicide Recognition for Non-Behavioral Health ED/ Inpatient Nursing Training - June 2002
Stroke Recognition for All Clinical & Non-Clinical- June 2023
De-Escalation on and Crisis Avoidance- June 2023
Timeline
Unit Secretary
IU Health Methodist Hospital
08.2020 - Current
Delivery Driver Helper
UPS
10.2017 - 03.2019
Bachelor of Science -
Martin University