Summary
Overview
Work History
Education
Skills
AWARDS AND ACKNOWLEDGEMENTS
Timeline
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Shawna Brown

Las Vegas,NV

Summary

Versatile professional with experience in customer service. I have proven ability to work effectively with the public in fast-paced environments, delivering strong communication and reliable service. Skilled in teamwork, adaptability, and maintaining professionalism.

Overview

5
5
years of professional experience

Work History

Retail Associate

Nordstrom Rack
Beverly Hills, CA
11.2022 - 2024
  • Set and exceeded sales goals while supporting those of my team.
  • Provided honest and confident feedback to customers regarding the style and fit of merchandise.
  • Opened Nordstrom reward accounts as a means of building customer relationships.
  • Top-Performing Sales Associate with a Proven Sales Record

Barista

Starbucks
Evansville, IN
05.2018 - 2021
  • Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and customer satisfaction.
  • Collaborated with team members to streamline operations during peak hours, enhancing service speed.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Wedding Assistant

Stellar Media Photography
Evansville, IN
01.2019 - 01.2021
  • Wedding Video Editor. Conduct the recording and edit video footage. Responsible for filming all aspects of the wedding including preparations, guest, the ceremony, and the reception.
  • Responsible for delivering final product scheduled on time.

Production Assistant

News 44
Evansville, IN
05.2016 - 2018
  • Managed audio equipment and ensure execution of live News Cast.
  • Film social media content requests.
  • Transported talent and provided equipment transportation services to various sets.
  • Work with the soundboard and prompter.

Pharmacy Technician

CVS Pharmacy
Evansville, IN
05.2016 - 12.2017
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Conducted medication audits to verify accuracy and compliance with safety standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supported insurance claim processing, facilitating smoother patient transactions.

Education

Associate in Applied Science - Visual Communications in Videography and Graphic Design

Ivy Tech Community college
01-2019

Skills

  • Cash handling accuracy
  • Conflict resolution
  • Strategic planning
  • Team leadership
  • Attention to detail

AWARDS AND ACKNOWLEDGEMENTS

2019 Ivy Tech Art Show, Honorable Mention Video, Best in Video, Featured in Evansville In, Art exhibition.

Timeline

Retail Associate

Nordstrom Rack
11.2022 - 2024

Wedding Assistant

Stellar Media Photography
01.2019 - 01.2021

Barista

Starbucks
05.2018 - 2021

Production Assistant

News 44
05.2016 - 2018

Pharmacy Technician

CVS Pharmacy
05.2016 - 12.2017

Associate in Applied Science - Visual Communications in Videography and Graphic Design

Ivy Tech Community college