Shawna Brown
Las Vegas,NV
Summary
Versatile professional with experience in customer service. I have proven ability to work effectively with the public in fast-paced environments, delivering strong communication and reliable service. Skilled in teamwork, adaptability, and maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Retail Associate
Nordstrom Rack
Beverly Hills, CA
11.2022 - 2024
- Set and exceeded sales goals while supporting those of my team.
- Provided honest and confident feedback to customers regarding the style and fit of merchandise.
- Opened Nordstrom reward accounts as a means of building customer relationships.
- Top-Performing Sales Associate with a Proven Sales Record
Barista
Starbucks
Evansville, IN
05.2018 - 2021
- Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and customer satisfaction.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Wedding Assistant
Stellar Media Photography
Evansville, IN
01.2019 - 01.2021
- Wedding Video Editor. Conduct the recording and edit video footage. Responsible for filming all aspects of the wedding including preparations, guest, the ceremony, and the reception.
- Responsible for delivering final product scheduled on time.
Production Assistant
News 44
Evansville, IN
05.2016 - 2018
- Managed audio equipment and ensure execution of live News Cast.
- Film social media content requests.
- Transported talent and provided equipment transportation services to various sets.
- Work with the soundboard and prompter.
Pharmacy Technician
CVS Pharmacy
Evansville, IN
05.2016 - 12.2017
- Assisted pharmacists in preparing and dispensing medications accurately.
- Conducted medication audits to verify accuracy and compliance with safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported insurance claim processing, facilitating smoother patient transactions.
Education
Associate in Applied Science - Visual Communications in Videography and Graphic Design
Ivy Tech Community college
01-2019
Skills
- Cash handling accuracy
- Conflict resolution
- Strategic planning
- Team leadership
- Attention to detail
AWARDS AND ACKNOWLEDGEMENTS
2019 Ivy Tech Art Show, Honorable Mention Video, Best in Video, Featured in Evansville In, Art exhibition.
Timeline
Retail Associate
Nordstrom Rack
11.2022 - 2024
Wedding Assistant
Stellar Media Photography
01.2019 - 01.2021
Barista
Starbucks
05.2018 - 2021
Production Assistant
News 44
05.2016 - 2018
Pharmacy Technician
CVS Pharmacy
05.2016 - 12.2017
Associate in Applied Science - Visual Communications in Videography and Graphic Design
Ivy Tech Community college