Shawna Carolus
Mifflintown,PA
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
24
24
years of professional experience
Work History
Collections Manager
Brenner Car Credit
11.2018 - Current
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Supervised staff of collectors, monitoring phone calls and letters.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Organization skills to keep accurate records and find important information quickly
Server
Vince's Pizza & Family Restaurant
11.2000 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Lewistown Area High School
Lewistown2002
Skills
- Customer Service Management
- Exceptional organization
- Willing to Learn
- Attention to Detail
Timeline
Collections Manager
Brenner Car Credit
11.2018 - Current
Server
Vince's Pizza & Family Restaurant
11.2000 - 11.2018
Lewistown Area High School
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