Hi, I’m
Shawna Chandler
Edmond,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
10
years of professional experience
3
Certification
Work History
Hair Razor
Licensed Cosmetologist
02.2014 - 01.2024
Job overview
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Collaborated closely with team members to host successful promotional events that attracted new clientele while retaining existing customers.
Tom Barbershop
Licensed Master Barber
11.2020 - 05.2022
Job overview
- Mentored junior barbers, sharing best practices and fostering their professional growth.
- Handled cash transactions efficiently and accurately, maintaining accurate records of sales data for end-of-day reconciliations.
- Resolved guest complaints about service or style.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
OSU_OKCOklahoma City, OK
Associate of Applied Science from Addiction Counseling
12.2024
University Overview
- Vice Presidents List: Honor Roll Spring Term 2023 & Fall 2023
- Human Services Waiver- Scholarship Recipient
- Professional Development- Certified Crisis Peer Recovery Solution Specialist
- 3.33 GPA Spring Term 2024
Skills
- Problem-solving abilities
- Teamwork and Collaboration
- Decision-Making
- Rapport Building
- Crisis Management
- Substance Abuse Knowledge
- Encouragement and Motivation
- Relapse Prevention
- Relationship Building
- Conflict Resolution
- Flexible and Adaptable
- MS Office
- Social Perceptiveness
- Analytical and Critical Thinking
- Community Resource Navigation
Certification
- Crisis Peer Recovery Solution Specialist Training - January 2024
- Provide services to women in Mabel Bassett Prison -Sept 2022- current
Timeline
Licensed Master Barber
Tom Barbershop
11.2020 - 05.2022
Licensed Cosmetologist
Hair Razor
02.2014 - 01.2024
OSU_OKC
Associate of Applied Science from Addiction Counseling
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