Sydney Kinsey
Stafford,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Licensed Cosmetologist
Foiled Hair Studio
08.2022 - Current
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
Wait Staff Member
Fattys Taphouse
04.2023 - 07.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Licensed Cosmetologist
Hair Cuttery Salon
08.2021 - 08.2022
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to perms and specialty treatments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased salon revenue through effective upselling of products and services.
Education
High School Diploma -
Colonial Forge High School
Stafford, VA05-2022
Cosmetology License - Cosmetology
Mountain View Cosmetology
Stafford, VA04-2021
Skills
- Sales and Upselling
- Scheduling
- Continuing education
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Customer Service
Timeline
Wait Staff Member
Fattys Taphouse
04.2023 - 07.2023
Licensed Cosmetologist
Foiled Hair Studio
08.2022 - Current
Licensed Cosmetologist
Hair Cuttery Salon
08.2021 - 08.2022
High School Diploma -
Colonial Forge High School
Cosmetology License - Cosmetology
Mountain View Cosmetology
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