Shawna Claridge
Clearwater,FLorida
Summary
Compassionate Medical Assistant with expertise in patient care coordination, clinical documentation, and phlebotomy. Committed to HIPAA compliance and enhancing patient experiences through effective scheduling and communication.
Detail-oriented Medical Assistant skilled in clinical documentation, patient education, and laboratory procedures.
Proven ability to streamline appointment scheduling and ensure compliance with safety protocols, contributing to improved patient satisfaction and clinic efficiency.
Reliable and adaptable Medical Assistant with a strong focus on patient care and effective communication. Known for facilitating seamless clinic operations and enhancing patient outcomes through collaboration with healthcare teams.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records.
Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant
Renown Health
Reno, NV
12.2024 - Current
- Assisted in patient intake, ensuring accurate data entry and efficient processing of medical records.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Supported healthcare providers during examinations by documenting vital signs and patient histories.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient experience.
- Educated patients on treatment plans and medication instructions, improving adherence to prescribed regimens.
- Collaborated with interdisciplinary teams to streamline communication and enhance patient care delivery.
- Conducted routine laboratory tests, ensuring compliance with safety protocols and accuracy in results reporting.
- Implemented electronic health record updates, increasing efficiency in data retrieval and documentation processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant/EMS Provider
Battleborn EMS Services
Sparks, NV
01.2024 - 12.2024
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
Server Team Lead
The Pub at Donner Lake
Truckee, CA
07.2021 - 01.2024
- Supervised daily operations, ensuring optimal service quality and team performance.
- Trained new servers on menu knowledge, customer service standards, and operational procedures.
- Coordinated staff schedules to maintain adequate coverage during peak hours and events.
- Resolved customer complaints efficiently, enhancing guest satisfaction and loyalty.
- Maintained high availability of critical applications through proactive monitoring and timely issue resolution.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Server/Bartender
Truckee Gaming
Verdi, NV
08.2015 - 12.2019
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu items, service standards, and restaurant policies.
- Implemented upselling techniques that increased overall sales during shifts.
- Resolved customer complaints promptly to maintain positive dining atmosphere and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Medical Assistant
University of Nevada School of Medicine Department of Pediatrics
Reno, NV
05.2006 - 05.2009
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient experience.
- Implemented electronic health record updates, increasing efficiency in data retrieval and documentation processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
Carson Medical Group
Carson City, NV
08.2003 - 05.2006
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported healthcare providers during examinations by documenting vital signs and patient histories.
- Collaborated with interdisciplinary teams to streamline communication and enhance patient care delivery.
- Conducted routine laboratory tests, ensuring compliance with safety protocols and accuracy in results reporting.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
G.I Consultants
Valencia, CA
01.2001 - 08.2003
- Participated in regular continuing education opportunities to stay current with industry best practices, enhancing overall quality of patient care provided.
- Fostered strong relationships with referring providers by delivering prompt updates on patient progress and collaborating effectively in the development of individualized treatment plans.
- Contributed to accurate diagnoses by collecting high-quality samples during endoscopic procedures for further analysis.
- Increased clinic efficiency by overseeing the scheduling of appointments, coordinating with other departments as needed to ensure optimal utilization of resources.
- Ensured patient safety during procedures by meticulously monitoring vital signs and promptly addressing any issues that arose.
- Reduced patient anxiety during procedures by employing calming techniques and maintaining clear communication throughout each examination.
- Ensured adherence to all relevant regulatory standards within the department, regularly reviewing policies and procedures to maintain compliance with evolving guidelines.
- Supported physician colleagues during advanced diagnostic or therapeutic interventions, using technical expertise to facilitate successful outcomes for patients undergoing complex gastrointestinal treatments.
- Maintained a sterile environment during all gastroenterology procedures, adhering to strict infection control protocols to protect both patients and staff members.
- Elevated patient satisfaction ratings by consistently demonstrating empathy, active listening, and professionalism throughout each interaction.
- Served as a compassionate advocate for patients, liaising with insurance companies to ensure timely authorizations and reimbursements related to gastroenterology services received.
- Enhanced procedure efficiency by preparing and organizing all necessary equipment and supplies for gastroenterology examinations.
- Assisted in the prevention of gastrointestinal disorders by educating patients on proper nutrition and lifestyle choices.
- Demonstrated exceptional attention to detail when entering procedure data into electronic health record systems, minimizing errors that could impact decision-making processes pertaining to patient care plans.
- Improved patient comfort by providing thorough explanations of gastroenterology procedures and addressing concerns.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Assisted medical staff by preparing patients for procedures.
- Handled transfers of scopes to various departments for maintenance and routine repairs.
- Prepared for upcoming procedures by effectively setting up and tearing down rooms.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Closely followed surgical schedules to sanitize and asses recovery rooms.
- Administered oral and injected medications.
- Facilitated patient discharge by preparing equipment, educational materials, and pharmaceutical supplies.
- Cleaned and disinfected endoscopic equipment and scopes according to infection control guidelines and standards.
Radiology Scheduler
Henry Mayo Newhall Memorial Hospital
Valencia, CA
01.2000 - 01.2001
- Coordinated patient scheduling for imaging procedures, optimizing workflow and reducing appointment conflicts.
- Managed communication between patients and radiology teams, ensuring accurate information transfer and enhancing service quality.
- Streamlined appointment booking processes using electronic health record systems to improve scheduling efficiency.
- Developed training materials for new staff on scheduling protocols and software usage, fostering knowledge sharing.
- Implemented process improvements that increased patient satisfaction scores related to scheduling experiences.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Studied and researched various medical terms as well as software and coding systems.
Education
Bachelor of Science - Atmospheric Science And Environmental Science
University of Nevada Reno
Reno, NV05-2026
Associate of Science - Environmental Science, Chemistry And Biology
Truckee Meadows Community College
Reno, NV05-2012
Certified Medical Assistant, Phlebotomy - Medical Assisting And Phlebotomy
Bryman College
CA12-2000
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Sterile technique
- Complex Problem-solving
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Diagnostic procedures
- Valid DL
- Conflict resolution
- Reliable transportation
- Laboratory maintenance
- Medical equipment operation
- Electrocardiographic rhythm recognition
- Chronic disease management
- Specimen labeling
- Insurance authorizations
Certification
- CMA - Certified Medical Assistant
- Licensed State of Nevada CLIA Labratory Assistant
- Current BLS and CPR
- Annual Training and Re-certifications
Timeline
Medical Assistant
Renown Health
12.2024 - Current
Medical Assistant/EMS Provider
Battleborn EMS Services
01.2024 - 12.2024
Server Team Lead
The Pub at Donner Lake
07.2021 - 01.2024
Server/Bartender
Truckee Gaming
08.2015 - 12.2019
Medical Assistant
University of Nevada School of Medicine Department of Pediatrics
05.2006 - 05.2009
Medical Assistant
Carson Medical Group
08.2003 - 05.2006
Medical Assistant
G.I Consultants
01.2001 - 08.2003
Radiology Scheduler
Henry Mayo Newhall Memorial Hospital
01.2000 - 01.2001
Bachelor of Science - Atmospheric Science And Environmental Science
University of Nevada Reno
Associate of Science - Environmental Science, Chemistry And Biology
Truckee Meadows Community College
Certified Medical Assistant, Phlebotomy - Medical Assisting And Phlebotomy
Bryman College