Experienced beverage professional prepared for role in fast-paced setting. Skilled in crafting high-quality drinks, maintaining cleanliness, and providing top-notch customer service. Strong focus on team collaboration and achieving results, flexing with changing needs. Reliable, adaptable, and able to handle multiple tasks efficiently.
Hi, I’m
Shawna Cooper
Troutdale,Oregon
Summary
Work History
Cafe BaristaTroutdale, Oregon
Barista
01 2025 - 02 2025
Job overview
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Jersey Mike's SubsWood Village, Oregon
Sandwich Artist
06 2022 - 01 2025
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Pico Berry Frozen YogurtWood Village, Oregon
Boba Barista
01 2022 - 06 2022
Job overview
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Reynolds High School
Diploma
06.2023
University Overview
Mt. Hood Community College
Associate In Science In Dental Hygiene Candidate from Dental Hygiene
05.2026
University Overview
Skills
- Hospitality service expertise
- Beverage preparation
- Cash Handling
- Exceptional customer service
- Coffee machinery
Timeline
Barista
Cafe Barista
01 2025 - 02 2025
Sandwich Artist
Jersey Mike's Subs
06 2022 - 01 2025
Boba Barista
Pico Berry Frozen Yogurt
01 2022 - 06 2022
Reynolds High School
Diploma
Mt. Hood Community College
Associate In Science In Dental Hygiene Candidate from Dental Hygiene