Shawna Corbin
McDonough,NY
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Polite, professional, and successful in applying strong communication and problem resolution skills to each patient issue. Solid history of surpassing productivity and quality targets in high-demand settings.
Overview
9
9
years of professional experience
Work History
Access Care Representative
United Health Services
Norwich, NY
04.2014 - 12.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Provided excellent customer service to patients and medical staff.
- Strengthened relationships with patients by providing empathetic support during their healthcare journey.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Trained new staff on hospital processes and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
- Achieved high levels of customer satisfaction through exceptional service delivery during phone interactions, including triage of calls to appropriate departments or staff members as necessary.
- Delivered support to medical staff in completion of patient paperwork.
- Collected and posted co-payments and explained patient financial responsibility to patients and family.
Education
Diploma -
Norwich High School
Norwich, NYSkills
- Financial Recordkeeping
- Statistical Data Management
- Payment Collection
- Insurance Billing
- Clerical and Filing Support
- Insurance verifying
- ICD-10 coding understanding
- EMR
- Registration and Scheduling
- HIPAA Compliance
- Appointment Scheduling
- Multitasking and Organization
- Phone and Email Etiquette
Timeline
Access Care Representative
United Health Services
04.2014 - 12.2022
Diploma -
Norwich High School