Shawna Fleet-Holley
Phoebe Pulmonology
Albany,GA
34
years of professional experience
Dedicated administrative professional with more than 25 years of experience in customer service, scheduling, records management, data entry, and office support. Highly skilled in maintaining confidential records, managing high-volume telephone communications, coordinating schedules, and providing professional service to the public. Proven ability to work independently, prioritize multiple tasks, and maintain accuracy in fast-paced environments. Seeking to contribute strong organizational and clerical skills as an Attendance Clerk with Dougherty County Schools.
Work History
Med Center Rep II
7 Years 2 Months- Manage multi-line phone telephone systems and direct calls appropriately.
- Greet patients and visitors while providing professional customer service.
- Schedule, reschedule, and cancel appointments for physicians and nurse practitioners.
- Check patients in and out and maintain accurate electronic records.
- Process referrals and coordinate communication between providers and outside agencies.
- Prepare, scan, fax, and maintain confidential documentation.
- Enter and update information in electronic system with a high degree of accuracy.
- Handle sensitive information in electronic system with a high degree of accuracy.
- Handle sensitive information in electronic system while maintaining HIPPA compliance and confidentiality.
- Prioritize multiple responsibilities in a fat paced medical office environment
CNA/ Scheduler
22 Years 7 Months- Coordinate schedules for CNAs, nurses, and therapy staff.
- Maintained accurate client records, schedules, and documentation.
- Performed daily data entry and monthly billing activities.
- Answered incoming calls, routed messages, and assisted client and staff.
- Managed confidential patient information and records.
- Assisted with office operations, filing, and administrative support duties.
- Demonstrated strong organizational an time-management skills while handling multiple tasks.
Certified Nursing Assistant
4 Years- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for all patients.
- Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Developed strong interpersonal, communication, and customer service skills.
Education
High School Diploma
Certified Nursing Assistant - Certified Nursing Assistant
Skills
Attendance & Records management
Date Entry & Recordkeeping
Customer Service
Confidential Records Handling
Telephone & Front Desk Operations
Scheduling & Calender Management
Filing Systems (Electronic & Paper)
Microsoft Office Suite
Google Workspace
Written & Verbal Communication
Organization & Time Management
Multitasking in Fast-Paced Environments
Document Scanning
Faxing & Processing
Team Collaboration
Professional Public Relations
Timeline
Med Center Rep II
Phoebe Pulmonology
04.2019 - CurrentRead More
CNA/ Scheduler
Phoebe Home Health
09.1996 - 04.2019Read More
Certified Nursing Assistant
Englewood Home Health
09.1992 - 09.1996Read More
Albany Technical School
Certified Nursing Assistant from Certified Nursing Assistant
Read More
Westover High School
High School Diploma
Read More