Shawna Glasser
Merritt Island
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Toasty coconut
Merritt Island
12.2025 - Current
- Supervised daily operations to maintain smooth workflow and service quality.
- Trained new team members on customer service standards and operational procedures.
- Coordinated inventory management to ensure product availability and minimize waste.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Implemented health and safety protocols to maintain a clean working environment.
- Communicated with suppliers to manage incoming deliveries and stock levels.
- Resolved customer inquiries and concerns to enhance overall satisfaction experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager/Business Owner
Glasser Boats
Rockledge
11.2021 - 12.2025
- Managed daily operations of boat manufacturing processes and workflows.
- Supervised team members to ensure adherence to safety protocols and quality standards.
- Coordinated with suppliers for timely delivery of materials and components.
- Maintained inventory records and ensured proper stock levels for operations.
- Monitored staff performance and addressed issues.
Customer Service Advisor
Classic Collision Center
Merritt Island
10.2023 - 04.2024
- Assisted customers with inquiries regarding collision repair services and estimates.
- Coordinated scheduling of vehicle repairs and maintenance appointments for clients.
- Managed customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions and service requests.
- Developed knowledge of insurance processes to facilitate claims for customers.
- Collaborated with technicians to ensure timely updates on repair progress.
- Educated clients on vehicle maintenance and care post-repair services.
- Utilized software systems to track service orders and customer feedback efficiently.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Processed payments accurately according to company policies and procedures.
- Participated in regular training sessions to stay abreast of new products and services.
Education
Veterinary Tech
Western Career Collage
Sacramento 04.1998 - 04.2000
Covina High
Covina, CASkills
- Staff training
- Inventory management
- Customer service
- Health and safety
Timeline
Manager
Toasty coconut
12.2025 - Current
Customer Service Advisor
Classic Collision Center
10.2023 - 04.2024
Manager/Business Owner
Glasser Boats
11.2021 - 12.2025
Veterinary Tech
Western Career Collage
04.1998 - 04.2000
Covina High