Shawna James- Acob
Dayton ,OH
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Timothy’s Bar and Grill. Proven ability to multitask and enhance guest satisfaction through exceptional service and teamwork. Skilled in crafting diverse cocktails while maintaining quality standards, contributing to repeat business and a positive dining atmosphere.
Overview
7
7
years of professional experience
Work History
Bartender
Timothy’s Bar and Grill
08.2025 - Current
- Provided excellent customer service, fostering positive guest experiences and repeat business.
- Collaborated with kitchen staff to ensure timely delivery of food orders to patrons.
- Prepared and served a variety of beverages while maintaining quality standards.
- Crafted and served diverse cocktails while ensuring high standards of quality and presentation.
Assistant
The Wright Behavioral Health Group, LLC
01.2019 - Current
- Supported clinical staff with documentation and record-keeping, ensuring compliance with regulatory standards.
- Facilitated communication between patients and healthcare providers to enhance service delivery and satisfaction.
- Organized patient intake processes, streamlining operations for improved efficiency in service provision.
- Assisted in coordinating patient appointments and managing schedules for behavioral health services.
Server
Twin Peaks Restaurants
08.2024 - 07.2025
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Trained new staff on menu offerings and restaurant procedures to ensure consistent service quality.
- Collaborated with kitchen staff to facilitate timely food delivery and optimize workflow efficiency.
Server
Penn Station Subs
04.2020 - 06.2022
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to guests.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
Education
Walter E. Stebbins High School
1900 Harshman Rd, Dayton, OH 4542405.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Timothy’s Bar and Grill
08.2025 - Current
Server
Twin Peaks Restaurants
08.2024 - 07.2025
Server
Penn Station Subs
04.2020 - 06.2022
Assistant
The Wright Behavioral Health Group, LLC
01.2019 - Current
Walter E. Stebbins High School
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