Shawna Kelly
Bluffton,IN
Summary
Dynamic team leader with a proven track record at Walmart Corporation, excelling in conflict resolution and team coordination. Skilled in cash handling and inventory management, I effectively trained staff and enhanced operational efficiency, fostering a positive work environment and ensuring compliance with company standards.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart Corporation
Decatur, IN
03.2022 - 04.2025
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
- Trained new staff in relevant processes and procedures.
- Maintained accurate records of employee attendance and task completion times.
- Managed conflict resolution within the team to maintain a positive work environment.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Conducted weekly audits of registers for accuracy and compliance with policies.
Service Desk Associate
Walmart
Decatur, IN
08.2018 - 04.2025
- Backup Customer Service Manager.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Ensured proper documentation was maintained for all service desk incidents.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Assistant Manager
Low Bob's Discount Tobacco
Decatur, IN
11.2016 - 05.2018
- Open the store, making sure the registers have the correct amount of money, and placing the order for the store while receiving the order.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Education
None -
Taylor High School
Kokomo, INSkills
- Sales and retail expertise
- Basic math proficiency
- Effective communication
- Cash handling and operations
- Inventory management
- Customer service and phone etiquette
- Conflict resolution
- Team coordination
References
References available upon request.
Timeline
Team Lead
Walmart Corporation
03.2022 - 04.2025
Service Desk Associate
Walmart
08.2018 - 04.2025
Assistant Manager
Low Bob's Discount Tobacco
11.2016 - 05.2018
None -
Taylor High School
Similar Profiles
Natalie JohnsonNatalie Johnson
Produce Stock Clerk at Walmart CorporationProduce Stock Clerk at Walmart Corporation
Erika GilbertErika Gilbert
Assortment Excellence/Data Analyst at Walmart CorporationAssortment Excellence/Data Analyst at Walmart Corporation
Zachariah A McLaughlinZachariah A McLaughlin
Sales Associate at Walmart CorporationSales Associate at Walmart Corporation
Jamie BarrettJamie Barrett
Family Preservation Program Supervisor at Josiah White'sFamily Preservation Program Supervisor at Josiah White's
Hadessah YerglerHadessah Yergler
Server/Manager at Ivan GomezServer/Manager at Ivan Gomez