SHAWNA KELLY
Allen,TX
Summary
Customer Service | Team Leadership | Revenue Growth A versatile, innovative strategist with years of wide-ranging business experience in overall leadership and day-to-day account management. Selected for knowledge and the ability to create long-term, trusting relationships with customers. Oversees a portfolio of assigned customers, develops new business from existing clients, and actively seeks new sales opportunities. Connects with key business executives and stakeholders and has a flair for client communication and understanding consumer behavior. Able to negotiate win/win deals, devise methods to improve business performance, and implement solutions that support overall objectives.
Overview
34
34
years of professional experience
Work History
Owner/Sales Operations
Advanced Landscape Management, LLC
05.2000 - Current
- Manages daily operations and conducts all bidding and contract negotiations with clients and prospects.
- Provides quality and timely customer service by creating solid customer relationships through communication and service.
- Proactively suggests site improvement, resulting in increased revenue.
- Achieves and expands on overall quality, retention, growth, and profitability objectives.
- Networks earn referrals and increase base contracts in targeted market segments to reach new growth objectives.
- Consults with clients on best lawn care practices; ensures clients' needs are met promptly and professionally.
- Drives sales by exceeding clients' expectations, resulting in abundant growth for the company.
- Serves as a positive role model of company values, culture, and leadership behavior; coaches and develops team members.
- Accountable for AR/AP and makes daily deposits.
- Integrated Service Autopilot to automate all phases of the business.
- Won Best Landscaping Company in Allen by Readers' Choice.
- Boosted sales by 25% through implementing targeted marketing strategies and expanding customer base.
- - See More on Page Two -
Debt Sales Consultant
Resqdebt
09.2008 - 11.2010
- Led, supported, and participated in project teams.
- Curated, relevant data using both internal and external resources.
- Achieved client's expectations for scope, budget, schedule, and quality.
- Developed and expanded client relationships that generated repeat business.
- Mentored project team members on client engagements to build their capabilities.
- Presented project status updates and recommendations to leadership.
- Acted as the technical escalation point to assist other consultants.
- Consistently billed over $100K per month.
- Led team to increase sales by 15% through strategic planning and effective communication.
- Generated Achievement Statement: achieved impressive results and showcased exceptional skills.
Senior Product Specialist
Marketstar/LGE Account
02.2005 - 05.2006
- Developed in-depth knowledge of the company's product line.
- Engaged with customers to identify their needs and suggested appropriate products.
- Conducted product demonstrations or presentations to clients and potential customers.
- Assisted in the creation of promotional materials and product marketing strategies.
- Worked closely with the sales and marketing teams to achieve sales objectives.
- Provided post-sale support and feedback to customers.
- Trained other staff members about the product details.
- Resolved product-related issues promptly.
- Recognized as Employee of the Year for exceptional performance, achieving 100% customer satisfaction and generating a 25% increase in sales.
Territory Representative
Voicestream Wireless
08.2000 - 11.2001
- Point of contact for existing and potential customers within the territory.
- Identified local business opportunities, challenges, and recommended product solutions.
- Reported on regional sales results (weekly, monthly, quarterly, and annually).
- Presented products and services to prospective customers.
- Worked closely with salespeople and other internal teams to meet individual and group sales quotas.
- Answered customer questions about features, pricing, and additional services.
- Improved efficiency by 50% through streamlined processes and implementing new technologies.
Sales Representative
Southwestern Bell Wireless
05.1992 - 05.2000
- Generated Achievement Statement: Consistently achieved top sales rep status and generated the highest revenue multiple times.
- Sold and promoted products and services; explained features and benefits, demonstrated products, and highlighted current promotions or sales campaigns.
- Assisted new customers in setting up accounts or enrolling in service plans and provided customer support.
- Managed inventory, executed sales transactions, and processed contracts and other paperwork.
Education
High School Diploma -
Allen High School
Allen06-1988
Skills
- Account Management
- Process Improvements
- Lead Generation
- Communication
- Marketing Plans
- Customer Engagement
- Collaboration Building
- Negotiation
- Business Development
- Customer Relationship Management
- Strategic Planning
- Critical Thinking
LEADERSHIP IMPACTS
- Trusted Sales Partner who consistently delivers quantifiable value by leveraging emerging sales technology and business insights to optimize value and remain relevant in the marketplace.
- Business Development Strategist with an entrepreneurial mindset and a contemporary approach to solving diverse business problems through innovation, scalability, and reliability.
- In-depth expertise in Post-Sales Process optimization, business continuity, and leading organizations through the complexities of varying priorities and agendas.
Timeline
Debt Sales Consultant
Resqdebt
09.2008 - 11.2010
Senior Product Specialist
Marketstar/LGE Account
02.2005 - 05.2006
Territory Representative
Voicestream Wireless
08.2000 - 11.2001
Owner/Sales Operations
Advanced Landscape Management, LLC
05.2000 - Current
Sales Representative
Southwestern Bell Wireless
05.1992 - 05.2000
High School Diploma -
Allen High School