Shawna Leatherby

• Conducts assessments to determine the appropriate level of care for clients in crisis.
• Provides emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
• Collaborates with other mental health professionals to coordinate care for clients in need of additional services.
• Creates safe spaces for clients by maintaining confidentiality and adhering to ethical standards.

• Answers emergency and non-emergency calls for one of the largest multi-agency jurisdictions, covering a population of over 800,000 people
• Works efficiently and calmly under high stress, fast paced situations, relaying critical information in a timely manner.
• Delivers informative details to law enforcement and other first responders in preparation for situations prior to arrival.
• Collected relevant information from callers to determine support needs and evaluate risk of harm.
• Offered callers peer counseling services and referrals to community-based support.
• Triaged crisis line callers with established screening and assessment techniques.
• Notified law enforcement of threats to self-harm or harm others to help coordinate appropriate responses.
• Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.

• Search and Rescue Coordinator, working as the primary contact and planner for distress calls.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Supervised a dynamic watch team that coordinated response to maritime and inter-agency operations, including mass rescue operations
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Coordinated with team members to initiate emergency services and create safe and efficient transportation plans
• Liaison for inter-agency operations, working directly with local and state agencies, including police, fire, military, federal and emergency medical services.
• Developed and improved current agency policies and recommendations for emergency response guidelines and techniques
• Deployed on eight maritime international missions targeting emergency response and drug interdiction.
• Primary planner for search and rescue response, utilizing policy knowledge, and excellent judgement to coordinate response and direct responding assets
• Uses judgment, logic, and decision-making skills to quickly evaluate situations, establish priorities, and respond appropriately.
• Possesses the ability to competently work under extremely stressful and fast-paced situations.
• Completed 3 overseas (isolated duty) assignments and 7 deployments to South America

USCG Duty Stations:
2018-2020, Sector Columbia River Command Center, Astoria, OR (SAR Controller)
2013-2018, Sector Puget Sound Command Center, Seattle, WA (SAR Controller and Situation Unit Controller)
2010-2015, USCG Cutter Mellon, Seattle, WA (Combat Information Center Supervisor Afloat, Shipping Officer, Junior Officer of the Deck)
2008-2010, Communications Station Kodiak, Kodiak, AK (Comms Unit and Supervisor)
2006-2008, Air Station Borinquen, Aguadilla, Puerto Rico (Comms Unit)

• Received and processed 9-1-1 emergency calls to dispatch emergency services.
• Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
• Assessed risk to client, loved ones or general public through established evaluation procedures.
• Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.