Shawna Lewis
Collierville,TN
Summary
Results-driven office manager with expertise in customer service and operational efficiency. Proven ability to streamline workflows and enhance team collaboration, ensuring high-quality service delivery and effective communication.
Overview
28
28
years of professional experience
Work History
Office Manager
AG Motorsports
Memphis, TN
04.2025 - 02.2026
- Managed day-to-day office operations including scheduling, customer communication, payment collection and banking.
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Processed payroll using Paychex and integrated payroll improvements to ensure accurate employee compensation.
- Coordinated supply and parts ordering while maintaining vendor relationships and negotiating pricing.
- Produced reports, performed data analysis and supported accounting with tax revenue processes.
- Created estimates and facilitated timely communication between customers, mechanics and vendors.
Stay at Home Parent
None
Collierville, TN
05.2007 - 04.2025
- Managed daily schedules and activities for children, ensuring balanced routines and engagement.
- Developed educational activities that fostered creativity and critical thinking skills in children.
- Coordinated logistics for family appointments, including healthcare, education, and extracurricular events.
- Implemented effective conflict resolution strategies among siblings to promote harmony and cooperation.
- Cultivated a supportive learning environment by adapting teaching methods to individual children's needs.
Front Office Manager
Health South Physical Therapy
Las Vegas, NV
08.1998 - 05.2007
- Oversaw daily operations to ensure efficient front office workflow.
- Managed patient scheduling and coordinated appointments for optimal service delivery.
- Trained and mentored front office staff to enhance customer service skills.
- Implemented process improvements that streamlined administrative tasks and increased productivity.
- Enhanced patient experience by resolving inquiries and addressing concerns promptly.
- Insurance verification
- Transcription for Speech Therapist
Education
High School Diploma -
Walnut Highschool
Walnut, CASkills
- Customer service
- Office management/administration
- Organizational skills
- Microsoft office and outlook
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Time management
- Decision-making
- Verbal and written communication
Timeline
Office Manager
AG Motorsports
04.2025 - 02.2026
Stay at Home Parent
None
05.2007 - 04.2025
Front Office Manager
Health South Physical Therapy
08.1998 - 05.2007
High School Diploma -
Walnut Highschool