Shawna Ousley
Miami,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
Flamingo Nightclub
02.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Bar Manager
Copa Lounge
07.2020 - 05.2023
- Consulted with managers to organize special events and promotions.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays
- Managed over 50 customer calls per day
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Bartender
Mixx Ultra Lounge
03.2015 - 01.2020
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Arts - Communication Studies
University of Cincinnati
Cincinnati, OHSkills
- Liquor, beer and wine knowledge
- Ordering bar supplies
- Point of Sale Systems
- Inventory
- Hospitality service expertise
- Food Safety
- Product Knowledge
- Cash Handling
- Office Management
- Excel Spreadsheets
- Report Analysis
- Time Management
Timeline
Bartender
Flamingo Nightclub
02.2023 - 01.2024
Bar Manager
Copa Lounge
07.2020 - 05.2023
Bartender
Mixx Ultra Lounge
03.2015 - 01.2020
Associate of Arts - Communication Studies
University of Cincinnati
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