Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shawna Richard

Opelousas,LA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Waitress

Are You Crazy Bout Crawfish
04.2019 - 12.2019
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.

Waitress Trainer

Yoka Japanese Restaurant
07.2018 - 02.2019
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.

Bartender

Pont Breaux’s Cajun Restaurant
05.2014 - 02.2015
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Posado’s Cafe
09.2013 - 09.2014

Education

Diploma -

Carencro High School
Lafayette, LA
05.2006

Skills

  • Dining Area Maintenance
  • Customer Service
  • Guest Relations Management
  • Order Accuracy
  • Supply Restocking
  • Seating Assignment Preparation
  • Check Payment Processing
  • Food Running
  • To-Go Order Preparation
  • Accurate Money Handling
  • Dining Customer Service
  • Age Verification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Waitress

Are You Crazy Bout Crawfish
04.2019 - 12.2019

Waitress Trainer

Yoka Japanese Restaurant
07.2018 - 02.2019

Bartender

Pont Breaux’s Cajun Restaurant
05.2014 - 02.2015

Bartender

Posado’s Cafe
09.2013 - 09.2014

Diploma -

Carencro High School
Shawna Richard