Shawna Schovajsa
New Braunfels,TX
Summary
Organized and dedicated hard worker with proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. With experience in serving food and drinks. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
15
15
years of professional experience
Work History
Legal Administrative Assistant
David Sadick Law Offices
03.2009 - 06.2016
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Answered phone calls for the Attorneys and responded accordingly.
Sales Assistant
Victoria Secret
09.2001 - 07.2005
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored and ran Floor Sets following corporate standards.
Bar Tender
Engel's Pub
05.2006 - 03.2008
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server and Bar Tender
02.2004 - 04.2006
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Graduated -
Bellevue Beauty School
Bellevue, WA07.2001
High School Diploma -
Redmond High School
Redmond, WA06.2000
Skills
- Invoice Preparation
- Writing and Editing
- Organizational Efficiency
- Customer Relationship Management
- Power of Attorney
- Office Management
- Legal Coding
- Food Service Management
- Cash Handling and Management
- Food and Beverage Management
- Customer Service
- Health Code Compliance
Timeline
Legal Administrative Assistant
David Sadick Law Offices
03.2009 - 06.2016
Bar Tender
Engel's Pub
05.2006 - 03.2008
Server and Bar Tender
02.2004 - 04.2006
Sales Assistant
Victoria Secret
09.2001 - 07.2005
Graduated -
Bellevue Beauty School
High School Diploma -
Redmond High School
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