SHAWNA SHERROUSE
Splendora,TX
Summary
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator III
JKA Logistics
The Woodlands, TX
11.2020 - 01.2024
- Managed freight scheduling and logistics in collaboration with vendors and customers
- Prepared necessary documents for efficient order fulfillment and shipment processes.
- Coordinated equipment pick up with local vendors and ensured packing and palletizing met standards
- Effectively transmitted orders, messages, and information to or from field personnel
- Collaborated with both customers and supervising personnel to tackle concerns, challenges, or requirements
- Established strong communication skills to interact with customers and stakeholders
- Streamlined order processing by implementing the use of preferred internal system
- Maintained efficient order fulfillment by closely monitoring pickups, processing, and shipment timelines.
- Completed additional tasks as assigned by supervisor
Logistics Coordinator/Customer Service Representative
ARI Logistics
Pasadena, TX
09.2018 - 10.2020
- Successfully maximized carrier sales resources to drive profitability and increase capacity in a designated region
- Participated in the development of performance goals for carrier sales and ensured ongoing monitoring of performance.
- Successfully manages region to meet objectives outlined in the Company’s Strategic Plan
- Proactively identifies and pursues potential carriers, implementing strategic plans to obtain profitable capacity for the company
- Supported individuals in reaching company and personal objectives through motivation and guidance
- Completed additional responsibilities as assigned
Transportation Coordinator III Heavy Haul
Logistics Group International
Houston, TX
01.2016 - 10.2018
- Facilitated the movement of heavy haul loads by acquiring necessary permits, determining optimal routing and scheduling, while maintaining efficient communication with drivers and clients.
- Ensured accurate and timely completion of all necessary paperwork.
- Ensured drivers operated safely and within compliance regulations through frequent communication.
- Managed customer relationships and ensured timely updates on load status and delivery.
- Collaborated with operations and maintenance teams to optimize equipment availability and maintenance practices.
Carrier Sales Representative
Ceva Logistics
Houston, TX
04.2011 - 01.2016
- Demonstrated exceptional problem-solving skills by resolving complex inquiries and addressing escalated concerns from internal or external customers regarding various aspects of the business, including shipments, billing, status updates, services, carriers, etc.
- Tracked and traced orders and shipments, often involving complex domestic and international operations.
- Identified and resolved missing or potential operational or service concerns by processing complex information from various sources.
- Utilized strong relationship-building skills, consistent follow-up, and prompt issue resolution to maintain high levels of customer satisfaction.
- Responded promptly to inquiries from customers via telephone or email.
- Identified new opportunities for expanding business with existing customers.
Education
High School Diploma -
New Caney High School
1996
Skills
- Carrier Negotiations
- Punctual and Dependable
- 3PL and LTL knowledge
- Transportation Planning
- Logistics Strategies
- Verbal and Written Communication
- Critical Thinking
- Client Relations
- Supply Chain Operations
Timeline
Logistics Coordinator III
JKA Logistics
11.2020 - 01.2024
Logistics Coordinator/Customer Service Representative
ARI Logistics
09.2018 - 10.2020
Transportation Coordinator III Heavy Haul
Logistics Group International
01.2016 - 10.2018
Carrier Sales Representative
Ceva Logistics
04.2011 - 01.2016
High School Diploma -
New Caney High School
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