Shawna Smutzler
Recovery & Shine Detailing
Ozawkie,KS
10
years of professional experience
Operations Leader experienced in customer service, staff management, and business oversight. Achieved operational efficiency and high-quality service delivery through effective scheduling, training, and inventory control. Focused on enhancing team productivity and maintaining service standards while addressing customer concerns.
Work History
Supervisor
1 Year 6 Months- Supervised daily store operations, ensuring smooth customer service and compliance with company procedures.
- Trained team members on register procedures, safety standards, and operational expectations.
- Resolved customer concerns promptly, maintaining professional service and issue resolution standards.
- Monitored inventory levels and coordinated stock replenishment to support sales floor readiness.
- Inspected work areas for cleanliness, safety, and organization throughout shift operations.
- Processed cash handling activities accurately while supporting loss prevention practices.
Owner
3 Years 2 Months- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed scheduling, customer communication, and service coordination for smooth daily operations.
- Directed vehicle detailing operations, prioritizing workflow efficiency and service quality.
- Inspected finishes, corrected surface imperfections, and maintained consistent detailing standards.
- Monitored inventory levels, reordered supplies, and maintained organized work areas.
Accounts Receivable Clerk
2 Years 6 Months- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Performed accounts receivable functions, processed cash receipts, updated cash flow reports, and researched chargebacks and write-offs to ensure accurate financial records.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Generated, mailed and monitored invoices.
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of invoices monthly.
- Prepared and maintained customers' monthly reconciliation schedules.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Performed administrative tasks to support strategic initiatives.
Improved billing and month-end reporting processes. - Performed administrative tasks to support strategic initiatives.Improved billing and month-end reporting processes.
- Handled wide range of special inquiries and certificates from customers, partners and government agencies.
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Ensured timely filing of State and Federal forms to maintain compliance with legal requirements.
Education
No Degree - Criminal Justice
Skills
Staff management
Training and mentoring
Customer service
Attention to detail
Time management
Operational efficiency
Multitasking
Goal oriented
Employee motivation
Self-motivation
Timeline
Owner
Recovery & Shine Detailing
08.2023 - CurrentRead More
Supervisor
Loves Travel Stop
06.2023 - 12.2024Read More
Accounts Receivable Clerk
Lero's Rental Property
12.2016 - 06.2019Read More
University Of Arizona Global
No Degree from Criminal Justice
Read More