Service-oriented Customer Support Representative with 27+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Answering phones and transferring calls to the appropriate person. Helping customers with account information, online banking, faxing, scanning, sorting and delivering mail and other job duties as needed.
Processed Mortgage and Commercial loans from start to finish. Ordered title work, appraisals and payoffs. Other job duties included answering phone calls, filing, working on reports in Excel and Word and notarized documents.
Helped customer with all their banking needs. Opened new accounts, processed mortgage and consumer loans, balanced the vault and ATM, balanced a cash drawer daily counted money, answered phones as well as faxing and scanning. Opened and closed the building.
Prepared invoices on Excel, filed paperwork, answered phones and any other job duties as needed.