Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Stewart

Greenville,OH

Summary

Service-oriented Customer Support Representative with 27+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

25
25
years of professional experience

Work History

Customer Support Representative

Osgood Bank
Greenville , OH
04.2022 - Current

Answering phones and transferring calls to the appropriate person. Helping customers with account information, online banking, faxing, scanning, sorting and delivering mail and other job duties as needed.

Mortgage Loan Processor

Greenville National Bank
Greenville , OH
08.2019 - 04.2022

Processed Mortgage and Commercial loans from start to finish. Ordered title work, appraisals and payoffs. Other job duties included answering phone calls, filing, working on reports in Excel and Word and notarized documents.

Customer Service Representative

Mercer Savings Bank
Greenville , OH
05.1998 - 07.2019

Helped customer with all their banking needs. Opened new accounts, processed mortgage and consumer loans, balanced the vault and ATM, balanced a cash drawer daily counted money, answered phones as well as faxing and scanning. Opened and closed the building.

Secretary

United State Chemical Company
Greenville, OH
06.1997 - 05.1998

Prepared invoices on Excel, filed paperwork, answered phones and any other job duties as needed.

Education

High School Diploma -

Greenville Sr. High School
Greenville, OH
01.1995

Skills

  • Resolving Problems and Incidents
  • Microsoft Windows, Excel and Office
  • Organizational Skills
  • Incoming Call Management
  • Notary Republic

Timeline

Customer Support Representative

Osgood Bank
04.2022 - Current

Mortgage Loan Processor

Greenville National Bank
08.2019 - 04.2022

Customer Service Representative

Mercer Savings Bank
05.1998 - 07.2019

Secretary

United State Chemical Company
06.1997 - 05.1998

High School Diploma -

Greenville Sr. High School
Shawna Stewart