Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preston Harland

Friendswood,TX

Summary

Service-oriented Customer Support Representative with 20+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

33
33
years of professional experience

Work History

Customer Support Representative

Southwest Airlines
Houston, TX, Texas
08.1987 - 08.2020
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Education

High School Diploma -

Flathead High School
Kalispell, MT
05.1971

Skills

  • Help Desk Support
  • Resolving Problems and Incidents
  • Friendly and Patient
  • Efficient Sales Transactions
  • Customer Communication and Empathy

Timeline

Customer Support Representative

Southwest Airlines
08.1987 - 08.2020

High School Diploma -

Flathead High School

Similar Profiles

CREATE PROFILE
Preston Harland