Shawna Tasch
Winter Haven,FL
Summary
Dedicated and detail-oriented professional with experience in customer service, office administration, and intelligence analysis. Skilled in managing patient interactions, processing financial transactions, and handling complex data to provide actionable insights. Known for excellent communication, problem-solving, and leadership abilities. Adaptable and efficient in fast-paced environments, committed to delivering high-quality results, and exceptional service.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
Winter Haven, FL
02.2024 - Current
- Delivered exceptional service by building relationships with customers, and providing personalized assistance with their banking needs, ensuring a positive experience.
- Processed customer transactions such as deposits, withdrawals, transfers, and loan payments with precision, helping to make banking smooth and easy.
- Worked to resolve customer concerns with care, focusing on finding solutions that left customers satisfied and feeling valued.
- I prioritized the security and confidentiality of customer information, strictly adhering to bank protocols to maintain trust.
- Prepared and reviewed daily reports, making sure everything was balanced and in line with banking regulations, so customers could rely on us for safe transactions.
Medical Receptionist
Woodcreek Pediatrics
Lakeland, FL
08.2023 - 02.2024
- Maintain comprehensive records of customer interactions, ensuring all inquiries, concerns, and feedback are accurately documented, along with the actions taken to address them.
- Address and resolve customer service or billing issues by offering solutions such as product exchanges, issuing refunds, or adjusting invoices, ensuring a positive and efficient experience.
- Thoroughly review records to ensure their completeness, accuracy, and adherence to relevant regulations, maintaining the highest standards of compliance.
- Accurately compile and manage patient medical records, documenting conditions, treatments, and outcomes, while ensuring that all data is readily accessible for healthcare providers.
All Source Analyst
United States Army
JBLM, WA
12.2019 - 07.2023
- Collect, analyze, and assess intelligence data to support mission objectives, ensuring timely and accurate information for strategic decision-making.
- Develop and deliver intelligence reports, briefings, and products that directly inform and enhance the commander’s decision-making on the battlefield.
- Assess and evaluate the capabilities, objectives, and potential outcomes of threats to inform strategic planning and operational decisions.
- Provide essential office support by managing tasks such as transcribing dictation, typing, and proofreading correspondence, with attention to detail and accuracy.
Education
Associate of Applied Science - Intelligence Operational Studies
Cochise College
Sierra Vista, Arizona03.2022
Skills
- Customer service
- Medical terminology
- Appointment scheduling
- Office management
- Communication skills
- Data entry
- Sales and cross-selling
- Banking systems and software
- Cash handling
- Attention to detail
- Security protocols
- Analytical thinking
- Report writing
- Risk assessment
- Collaboration and teamwork
- Crisis management
- Situational awareness
Timeline
Bank Teller
Wells Fargo
02.2024 - Current
Medical Receptionist
Woodcreek Pediatrics
08.2023 - 02.2024
All Source Analyst
United States Army
12.2019 - 07.2023
Associate of Applied Science - Intelligence Operational Studies
Cochise College
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